TORI RICKETTS
waltham cro,Hertfordshire
Summary
Detail-oriented professional with expertise in food safety guidelines, process improvement, and special events and services. Skilled in point-of-sale operations. Committed to enhancing operational efficiency and delivering exceptional service.
Friendly and customer-focused Cinema Host, excelling in creating enjoyable and memorable experiences for guests. Skilled at managing high-volume crowds, resolving issues swiftly, and maintaining a clean, welcoming environment. Consistently praised for enhancing guest satisfaction and contributing to positive team morale.
Driven community volunteer with focus on fostering strong community relationships and supporting local initiatives. Proven track record of organising and leading community events, leveraging communication skills and collaborative approach to achieve impactful outcomes. Skilled in coordinating efforts with diverse groups to promote social cohesion and address community needs.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Cinema host
ODEON Cinemas
Edmonton, Enfield
2019.07 - Current
- Processed admission payments and issued tickets to guests.
- Planned activities schedule for assigned groups and facilitated smooth transitions to meet planned arrival times.
- Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
- Directed patrons to facilities on campgrounds and specific events
Community volunteer
Divine Life Transforming Centre (DLTC)
Edmonton, London
2016.04 - 2020.06
- Enhanced children's literacy skills through creative storytelling sessions.
- Maintained good knowledge of current topics to provide helpful, informative student guidance.
- Prepared classrooms for lessons, ensuring all necessary resources were available.
- Provided administrative support by photocopying worksheets, typing correspondence and filing exam results.
Customer Advisor
EE
2018.08 - 2018.08
- Implemented feedback from customers to improve the services offered.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
Sales and Marketing/ Commercial Services
BT
2018.08 - 2018.08
- Managing and analyzing data
- Collaborated effectively on team projects, fostering a positive work environment.
- Creating and designing presentations
- Researching business problems and implementing solutions effectively could improve services for customers
Teaching Assistant
Hazelbury Primary School
2015.03 - 2015.03
- Delivered well-structured one-on-one support sessions to students with learning difficulties to improve test scores.
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
- Tutored students individually and in small groups to reinforce learning concepts from core subjects.
Education
A-Levels - Media Studies
Aylward Academy 6th Form
Edmonton, Haringey 2016.09 - 2018.06
A-Levels - Extended Project Qualification (EPQ)
Aylward Academy 6th Form
Edmonton, Haringey 2017.09 - 2018.06
GCSEs - English, Maths, Science
Aylward Academy
Edmonton, Haringey 2011.09 - 2016.06
GCSEs - Design & Technology, Art, Geography, Businesses Studies
Aylward Academy 6th Form
Edmonton, Haringey 2011.09 - 2016.06
Bachelor of Arts - Advertising, public relations and branding
Middlesex University
London 2018.09 - 2021.03
BTEC Level 2 qualification - Health and social care, Travel and Tourism
Aylward Academy 6th Form
Edmonton, Haringey 2016.09 - 2017.06
Skills
- Trained in food safety guidelines
- Process Improvement
- Special events and services
- Point of sale operation
- Paediatric first aid training
Certification
Paediatric first aid
Custom
- Certificate of Achievement, For excellent academic achievement in media studies during spring term 2017
- Certificate of Achievement, In recognition of 100% attendance
- Outstanding Achievements, In Extended Project Qualification (EPQ)
Timeline
Cinema host
ODEON Cinemas
2019.07 - Current
Bachelor of Arts - Advertising, public relations and branding
Middlesex University
2018.09 - 2021.03
Customer Advisor
EE
2018.08 - 2018.08
Sales and Marketing/ Commercial Services
BT
2018.08 - 2018.08
A-Levels - Extended Project Qualification (EPQ)
Aylward Academy 6th Form
2017.09 - 2018.06
A-Levels - Media Studies
Aylward Academy 6th Form
2016.09 - 2018.06
BTEC Level 2 qualification - Health and social care, Travel and Tourism
Aylward Academy 6th Form
2016.09 - 2017.06
Community volunteer
Divine Life Transforming Centre (DLTC)
2016.04 - 2020.06
Teaching Assistant
Hazelbury Primary School
2015.03 - 2015.03
GCSEs - English, Maths, Science
Aylward Academy
2011.09 - 2016.06
GCSEs - Design & Technology, Art, Geography, Businesses Studies
Aylward Academy 6th Form
2011.09 - 2016.06