Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Alex Smith

Alex Smith

Whiston,North West

Summary

Experienced in customer service with focus on creating enjoyable and memorable experiences. Skilled at handling high-volume environments, ensuring smooth operations and customer satisfaction. Able to engage with guests and resolve issues promptly with afriendly and professional demeanour.


I would like to adapt my skills from both studies and previous workplaces into new environments. Now that university is coming to an end I want to challenge myself and try new things in the world of work. I am always willing to learn new skills no matter where life takes me.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Cinema Host

ODEON Cinemas
Manchester
12.2022 - Current
  • Facilitated smooth crowd movement during busy periods by offering clear directions.
  • Helped create a welcoming atmosphere through friendly interaction with patrons.
  • Undertook stock management duties in the retail stand, ensuring a stocked supply of snacks and drinks.
  • Maintained cleanliness in cinema areas by regular sweeping and tidying.
  • Offered guidance on film choices based on individual preferences or age restrictions when asked.
  • Trained in food safety, fire safety and chemical safety.
  • Working during busy periods and major films (Barbie, Minecraft) ensuring that guests were served quickly but with the same level of amazing service
  • Provided a warm atmosphere for guests, ensuring eye contact, smile and verbal greeting with every transaction.
  • In the process of keyholder training,


Food and beverage Team Member

Village Hotels
Whiston, Merseyside
03.2022 - 08.2022
  • Stocked bar supplies, ensuring the availability of drinks during peak hours.
  • Performed dishwashing duties when needed; maintained cleanliness of utensils and equipment.
  • Cleaned restaurant areas after closing hours, contributing to an immaculate workspace.
  • Adhered strictly to food safety regulations; ensured safe preparation and handling practices.
  • Set tables, ensuring a clean and inviting environment for guests.
  • Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
  • Trained myself behind the bar to serve guests alcoholic beverages.
  • Was reliable to work hotel breakfast shifts, early morning starts.

Education

Certificate of Higher Education - Film Production

University of Salford
Salford
09.2022 - 05.2025

A-Levels - Film Studies, Media Studies, Photography

Carmel College
St Helens
09.2020 - 05.2022

Skills

  • Guest centricity
  • Cash handling experience
  • Multitasking
  • ID verification
  • Crowd control techniques
  • Calm under pressure
  • Guest eviction
  • Fire trained
  • All Microsoft Softwares
  • Public speaking
  • Authority
  • Deadline adherence
  • Adaptability to changes
  • Communication efficiency
  • Network building
  • Budget management

Affiliations

  • Films
  • Live music
  • Video games
  • Visiting different theme parks

Timeline

Cinema Host

ODEON Cinemas
12.2022 - Current

Certificate of Higher Education - Film Production

University of Salford
09.2022 - 05.2025

Food and beverage Team Member

Village Hotels
03.2022 - 08.2022

A-Levels - Film Studies, Media Studies, Photography

Carmel College
09.2020 - 05.2022

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Alex Smith