Tony Warr

Ensured safe, compliant, punctual aircraft turnaround, minimising delays and enhancing operational efficiency.

Marshalled incoming aircraft to stands, placed chocks, positioned safety cones, connected ground power units (GPU) to facilitate safe ground operations.

Sorting, transporting, and physically loading/unloading passenger luggage and cargo in a safe and timely manner.

Driving and manoeuvring electric vehicles and specialised equipment, such as belt loaders, and baggage carts.

Collaborated with flight crews to coordinate engine start-ups, ensuring all required documents signed for timely departures.

Assisted branch manager in driving sales, managing daily operations, and leading team.

The hands-on role involves overseeing inventory, driving trade counter sales, building customer relationships, and stepping up to manage the branch in the manager's absence.

Assist in coaching, motivating, and supervising the branch staff ( warehouse, sales, and delivery team)

Maximised branch margins and profitability, built trusted relationships with local trade and retail customers, and provided expert plumbing and heating advice.

Managed stock levels, merchandising, branch purchasing, and controlled inventory.

Ensure the branch operates efficiently and that all health and safety procedures are strictly followed.

Assisted branch manager in driving sales and managing daily operations while leading the team to meet targets.

The hands-on role involves overseeing inventory, driving trade counter sales, building customer relationships, and stepping up to manage the branch in the manager's absence.

Coached, motivated, and supervised warehouse, sales, and delivery staff to enhance team effectiveness and service quality.

Maximize branch margins and profitability, build and remain trusted relationships with local trade and retail customers provide expert plumbing and heating advice.

Managed stock levels, merchandising, branch purchasing, and inventory control to optimise operational efficiency.

Ensure the branch operates efficiently and that all health and safety procedures are strictly followed.

Greeted customers, answered queries, and provided technical product advice as the face of the branch.

Created accurate trade quotes, processed orders, and identified upselling opportunities to enhance branch revenue while managing trade accounts and nurturing relationships with regular clients.

Organised trade counter and shop floor, maintained correct stock levels, and supported warehouse duties, including picking deliveries.

Greeted customers, answered queries, and provided technical product advice to enhance customer experience.

Built accurate trade quotes, processed orders, and identified upselling opportunities to drive branch revenue, managed trade accounts, cultivated relationships with regular clients, and supported re-engagement of lower-spend customers.

Organised trade counter and shop floor, maintained correct stock levels, and supported warehouse duties, including picking deliveries.

Ensured safe, compliant, and punctual aircraft turnaround, contributing to operational efficiency.

Marshalled incoming aircraft to stands, placed chocks, positioned safety cones, and connected ground power units (GPU) to facilitate smooth ground operations.

Sorting, transporting, and physically loading/unloading passenger luggage and cargo in a safe and timely manner.

Driving and manoeuvring electric vehicles and specialised equipment, such as belt loaders, and baggage carts.

Collaborated with flight crews to coordinate engine start-ups and secured all required documents before departure, promoting compliance and safety.

• Navigated job seekers allowance process to secure financial support during unemployment

Driving revenue through proactive account development, re-engaging underperforming trade accounts, and negotiating pricing.

Led and coached branch staff to enhance performance and customer service in bathroom design projects.

Ensuring daily operations run smoothly, which includes visual merchandising, maintaining inspiring displays, and ensuring health and safety standards.

Using commercial data and financial reports to steer branch performance, manage margins, and seek opportunities for growth.

Supporting both retail and trade customers with technical product advice, design recommendations, and accurate quoting.

managing supplier relationships, overseeing stock control, and ensuring branch administration meets company deadlines.

• Delivering 400 letters and packages per night. Making sure that all registered letters and packages are signed for. liaising with clients and answering queries, deputising for day driver in absence.

Review manifest or packing lists to ensure all goods is present before departure; load the vehicle in the reverse order of your drop-offs so the first delivery is the easiest to reach.

Conduct basic pre-trip safety checks (e.g. checking tyre pressure, fuel levels and lights) and report any mechanical issues to management.

use GPS and mapping technology to plan the most efficient route, accounting for traffic and time.

Obeyed traffic laws, speed limits, and safety regulations while adhering to strict delivery schedules to ensure timely drop-offs of materials.

Obtaining customer signatures, scanning barcodes on handheld devices, or taking photographs to confirm successful drop-offs.

update delivery logs, mileage records, and fuel purchases; bring back any materials that could not be delivered and hand them to the warehouse depot.

Ensure the delivery vehicle is kept clean, organised and properly sanitised for the next shift.

Delivered fruit and vegetables across London and home counties.

Picked orders and loaded the van for deliveries, organised efficient routes, and took customer orders over phone and in person.

Sorted and delivered post to offices around the building, ensuring timely receipt of important documents.

Deputised for security guards on reception desk during breaks, addressing queries from the general public to enhance visitor experience.

• Communicated clearly and professionally with customers to deliver first-class service.
• Participated in team meetings to discuss performance metrics and strategies for improvement.
• Supported customers with special needs following company guidelines.