Tony Doyle

• Coordinated home care visits for large team of caregivers in Kirkcaldy and West Fife.
• Built trusted relationships with clients and families through exemplary customer service.
• Addressed service-related queries promptly to enhance customer satisfaction.
• Fostered positive working relationships by effectively responding to client concerns.
• Liaised with colleagues and clients using accurate, up-to-date information.
• Collaborated with community healthcare professionals and local authorities to improve service integration.
• Ensured compliance with health and safety regulations to uphold safe working environment.

• Provided excellent customer service, enhancing brand reputation.
• Kept records of mileage, fuel use and deliveries made for accountability purposes.
• Checked vehicle before each shift ensuring its safety and reliability.
• Collected signatures upon delivery completion verifying successful transaction.
• Reported any delivery issues or delays promptly to management team.
• Adjusted travel routes to avoid traffic congestion or road construction ensuring punctual deliveries.

• Assisted in teaching assigned classes and managing related preparation and marking.
• Prepared pupils for examinations and supported administration tasks.
• Promoted health, welfare, and safety of pupils.
• Collaborated with parents, support staff, and other professionals.
• Participated in agreed continuing professional development activities.

• Designed and implemented a new business process to assess competence of overseas trained social service workers in compliance with European legislation.
• Coordinated internal and external assessors, ensuring effective quality assurance throughout.
• Served as organisation lead and primary contact for stakeholders seeking guidance on training and assessment.
• Engaged with regulatory bodies and government departments across UK to enhance collaboration.
• Supported overseas trained workers in navigating the qualification recognition process.

Directed overseas student recruitment efforts, enhancing access to University.

Managed a diverse team of international staff to effectively promote University abroad.

Collaborated with various university support services to streamline operations.

Oversaw all overseas academic partnerships and represented University on external organisations.

Controlled significant annual budget to ensure financial efficiency.

Administered all admissions for pre-sessional study courses.