Harriet Thomspson
Newport Pagnell,Buckinghamshire
Summary
DOB 30th November 1989
Experienced business owner with over 12 years of success in hospitality, combining creative expertise with excellent customer service, and operational management skills. Proven ability to build loyal customer bases, lead teams, and manage all aspects of a profitable small business in a fast-paced, customer-focused environment. Kind, caring, ambitious individual with excellent time-keeping skills and a strong ability to prioritise tasks and meet deadlines
Overview
12
12
years of professional experience
1
1
Certification
Work history
Director
Kilning Me Softly
Newport Pagnell, Milton Keynes
07.2014 - Current
- Founder and owner of a successful creative hospitality business
- Strategic business planning and long-term growth management
- Strong leadership and staff development capabilities
- Confident decision-maker with a hands-on management style
- Resilient and adaptable in a competitive retail environment
- Pricing strategy and profitability optimisation
- Supplier negotiation and inventory management
- Exceptional customer service and client relationship management
- Created a welcoming, inclusive, and family-friendly environment
- Built a loyal customer base and strong local reputation
- Experience hosting workshops, group bookings and children's birthday parties.
- Community engagement across two social media platforms.
Education
Bachelor of Arts - Practical Film making
University of West London
London, England 09/2011 - 06/2013
GCSEs - 7
Thornton College
05/2006 -
Skills
- Clear verbal and written communication
- Active listening
- Professional email and phone etiquette
- Ability to explain ideas clearly
- Collaborative team player
- Builds positive working relationships
- Empathetic and respectful
- Gives and receives feedback constructively
- Strong organisational skills
- Ability to prioritise tasks and meet deadlines
- Efficient time management
- Attention to detail
- Reliable and punctual
- Self-motivated and proactive
- Takes responsibility and accountability
Websites
Affiliations
- The welfare of animals.
- Sports including Tennis, Badminton, Netball and Pickelball
- Long walks
- Cooking
Certification
Holds clean UK Driving License
Holds personal alcohol license.
First Aid Trained 2025
Timeline
Director
Kilning Me Softly
07.2014 - Current
Bachelor of Arts - Practical Film making
University of West London
09/2011 - 06/2013
GCSEs - 7
Thornton College
05/2006 -