Tonia Palmer
Durham
Summary
Dedicated professional with a strong initiative and a proactive attitude, consistently delivering exceptional service. Demonstrates effective multitasking and patience under pressure, ensuring flexibility with hours to meet diverse demands. Annually COSHH trained, showcasing commitment to safety and compliance. Career goal includes leveraging skills in a dynamic environment to drive organisational success.
Seasoned professional in healthcare sector with focus on delivering top-quality care and assistance to elderly. Capable of enhancing patient quality of life by providing emotional support, physical help, and maintaining clean and safe living environment. Skills include patient care planning, medical administration and holistic well-being support.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
Work history
Senior care assistant / care assistant
Guardian Care
Bowburn, Durham
2012.05 - Current
- Maintained accurate records of resident's progress and medical history.
- Improved physical mobility of many residents with carefully planned exercise routines.
- Co-ordinated with healthcare professionals for improved resident care outcomes.
- Assisted others during emergency situations ensuring minimal harm towards any party involved.
- Provided consistent and high-quality elder care, ensuring comfort and safety, including those with dementia
- Contributed to the preparation of meals, following specific dietary requirements of each resident.
- Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
- Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
- Supported junior staff members when required
- Facilitated social activities for stimulation and engagement of residents.
Sales assistant / Durability Manger
Co - op
Coxhoe, Durham
2006.06 - 2012.04
- Trained new staff members, fostering a supportive working environment.
- Managed till operations smoothly, reducing waiting time for customers.
- Conducted daily inventory checks to manage stock levels accurately.
- Collaborated effectively with team members to meet sales targets.
- Improved customer service by efficiently handling queries and complaints.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Ensured shelves were compliant with health and safety and company standards
- worked effectively as part of a team in a fast paced environment
Education
A-Levels - English , P.E , History , office and information studies
Hawick High School
Scotland 1993.09 - 1998.07
GCSEs - English , P.E , History , Maths , secretarial studies , Home economics
Hawick High School
Scotland 1993.09 - 1998.07
Skills
- Consistency in service
- Proactive attitude
- Flexibility with hours
- Cossh trained annually
- Effective multitasking
- Strong initiative
- Patience under pressure
References
References available upon request.
Timeline
Senior care assistant / care assistant
Guardian Care
2012.05 - Current
Sales assistant / Durability Manger
Co - op
2006.06 - 2012.04
A-Levels - English , P.E , History , office and information studies
Hawick High School
1993.09 - 1998.07
GCSEs - English , P.E , History , Maths , secretarial studies , Home economics
Hawick High School
1993.09 - 1998.07