Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

tomos williams

Rhosgadfan,Gwynedd

Summary

Experienced retail professional with a strong background in store management, retail operations, and customer service. Demonstrates expertise in inventory control, cash handling, and point-of-sale systems, complemented by skills in merchandise display design and stock rotation practices. Adept at technical equipment troubleshooting and productivity management to optimise sales performance. Committed to delivering exceptional retail experiences while driving operational efficiency and achieving business objectives.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Trusted Keyholder & Responsible Persom

Greggs Bakery
Caernarfon, Gwynedd
02.2025 - Current
  • Managed opening or closing procedures whilst adhering strictly to company policies.
  • Executed daily operational tasks, improving overall store efficiency.
  • Handled escalated issues from customers promptly, ensured optimal resolution was achieved.
  • Ensured smooth store operations by effectively managing shifts.
  • Collaborated with management in implementing promotional activities for increased sales.
  • Maximized sales opportunities by suggesting additional products suitably matched to customer needs.
  • Responded proactively to customer complaints, leading to improved relations and repeat business.
  • Upheld highest levels of cleanliness throughout store premises for a pleasant shopping atmosphere..
  • Assumed responsibility for cash handling and financial transactions.
  • Balanced tills at the end of each shift for accurate accounting.
  • Provided training to new staff members, fostering a team-oriented environment.
  • Organised stock inventories regularly, ensuring product availability at all times.
  • Managed merchandise displays-enhanced customer engagement levels significantly.
  • Enhanced customer satisfaction through prompt and professional service.

team member

Greggs Bakery
Caernarfon, Gwynedd
10.2023 - Current
  • Upheld company policies strictly, fostering a compliant work environment.
  • Facilitated customer relations for increased brand loyalty.
  • Managed cash register transactions for accurate record keeping.
  • Displayed teamwork skills to improve overall productivity.
  • Provided excellent customer service to enhance business reputation.
  • Collaborated closely with management on promotion strategies, boosting store visibility.
  • Ensured workplace cleanliness with regular maintenance tasks.
  • Maintained high standards of food hygiene, securing customer trust.
  • Delivered orders promptly, ensuring high levels of customer satisfaction.

Sous chef/kitchen porter

Tomasz Wyroba & Sophia Williams
pontrug, gwynedd
06.2020 - 08.2023
  • Managed inventory efficiently, minimising waste and optimising resource use.
  • Fostered a positive working environment through clear communication and team motivation.
  • Adapted menu items according to guest dietary requirements or preferences, promoting inclusivity in dining options.
  • Implemented new cooking techniques, elevating the overall food quality and presentation.
  • Worked under pressure during peak hours whilst maintaining composure and efficiency.
  • Supervised daily food prep operations, ensuring consistency across all dishes served.

Education

GCSEs - English,Maths,Welsh,Science,Electronics

Ysgol Syr Hugh Owen
Caernarfon, Gwynedd
09.2018 - 09.2023

Skills

  • Retail salesmanship
  • Technical equipment troubleshooting
  • Stock rotation practices
  • Retail operations understanding
  • Point-Of-Sale systems usage
  • Inventory control understanding
  • Cash handling acumen
  • Merchandise display designing
  • Productivity management
  • Retail customer service
  • Store Management
  • Sales reporting

Affiliations

  • computers
  • driving

Certification

Level 3 Food and hygiene safety qualification

Driving licence passed since 2024


Languages

English
Advanced (C1)
Welsh
Advanced (C1)

Timeline

Trusted Keyholder & Responsible Persom

Greggs Bakery
02.2025 - Current

team member

Greggs Bakery
10.2023 - Current

Sous chef/kitchen porter

Tomasz Wyroba & Sophia Williams
06.2020 - 08.2023

GCSEs - English,Maths,Welsh,Science,Electronics

Ysgol Syr Hugh Owen
09.2018 - 09.2023

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tomos williams