Tom Konstam
Hove
Summary
Customer service professional with a proven ability to tactfully manage difficult or emotional customers and empathise with their needs. Adept at maintaining customer database files and handling conflicting priorities while managing multiple customers simultaneously. Confident in face-to-face interactions, always conveying a genuine desire to help and support customers. Skilled in identifying opportunities for improvement in customer service, aiming to enhance overall customer satisfaction.
Overview
6
6
years of professional experience
Work history
Front of House
Richmond Theatre
UK
12.2018 - 08.2023
- Running the bar
- Restocking sales points
- Assisting customers
- Cashing up and coming up with new ideas for sales initiatives.
Prop Hand Film
ZDF
UK
06.2018 - 08.2018
- Setting up props and locations before filming
- Hanging curtains
- Installing furniture and machinery
- Worked alongside the set decorator to ensure realistic looking sets prior to filming.
Customer Service Assistant
Waitrose, John Lewis Partnership
Chiswick , City of London
09.2017 - 01.2018
- Offered helpful advice on product selection, leading to increased sales.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
Education
Carpentry and Joinery -
Able Skills Dartford
02.2018 - 4 2018
A Level Graphics B, AS Level Photography B - undefined
Fine Arts College, Hampstead
01.2011 - undefined
AS Level Art Craft and Design B - undefined
St Benedict's Senior School, Ealing
GCSEs - English Language, English Literature, Maths, Science, Art, Religeous Studies
St Benedicts Secondary School
Ealing 09/2007 - 07/2011
Skills
- Can tactfully manage difficult or emotional customers
- Listening patiently to and empathising with customers
- Always conveying a genuine desire to help and support customers
- Managing multiple customers simultaneously
- Confident when dealing with people face to face
- Identifying opportunities for improvement of customer service
- Handling conflicting priorities
- Maintaining customer database files
- Front of house duties
- Front of house experience
Accomplishments
Art Prize | St Benedict’s School 2008, Winner | National Oxfam poetry for children CD illustration competition. Represented the Royal Borough of Richmond Upon Thames 2003 – 2005 the National youth Games: Archery
Affiliations
- Gym
- photography
- Cookery
- Art
- Socialising with friends and family
Timeline
Front of House
Richmond Theatre
12.2018 - 08.2023
Prop Hand Film
ZDF
06.2018 - 08.2018
Carpentry and Joinery -
Able Skills Dartford
02.2018 - 4 2018
Customer Service Assistant
Waitrose, John Lewis Partnership
09.2017 - 01.2018
A Level Graphics B, AS Level Photography B - undefined
Fine Arts College, Hampstead
01.2011 - undefined
AS Level Art Craft and Design B - undefined
St Benedict's Senior School, Ealing
GCSEs - English Language, English Literature, Maths, Science, Art, Religeous Studies
St Benedicts Secondary School
09/2007 - 07/2011
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