Tom Keating
Nottingham,Nottinghamshire
Summary
Goal-oriented International Bi-Lingual Account Manager bringing 7 years of accomplishment in sales and account relations. Capable of establishing competitive structures, managing large customer load and seeking out new leads with independent and hardworking approach. Seeking new professional challenge with growing team.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Channel Account Manager
Xynomix Ltd
Sandiacre, Derbyshire
04.2022 - Current
- Investigate low-performing accounts and adapt strategy to support sales and retention with the Channel IT Market.
- Provide guidance and advice around Oracle and MS SQL databases.
- Grow customer base by identifying needs to deliver relevant solutions that meet client budgets and schedules.
- Optimise sales volume by managing accounts and building rapport.
- Handle customer concerns and complaints to resolve issues and build loyalty.
- Identify new prospects and complete full sales cycle through cold calling, LinkedIn and email campaigns.
- Attend site visits to promote services and building rapport with partners and account managers.
Account Manager
Games Workshop
Nottingham, Nottinghamshire
08.2018 - 05.2021
- Account management of independent retailers within UK and European regions selling miniatures and paint.
- Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
- Grew customer base by identifying needs to deliver relevant product solutions that mirrored customer sales and trends.
- Regular site visits to provide retail support and identify potential new growth.
- Weekly stock checks and new releases to boost sales growth.
- Emperor's Champion 2018, Voice of the Emperor 2019 & 2020.
French Technology Translator
Roscom Ltd
Derby, Derbyshire
11.2017 - 08.2018
- Revised submitted translations to increase accuracy and ensure user comprehension.
- Delivered high-quality translation and interpretation services from French to English, and English to French to all parts of the company, from CEO level to team members.
- Used excellent interpersonal skills to build trust between staff members and clients to ensure precise comprehension.
- Utilised developed expertise to provide accurate translations within telecom industry texts.
- Created marketing and sales material from English to French.
- Translated high level technical specification manuals from English into French.
Account Manager
Torse Ltd
Nottingham, Nottinghamshire
03.2017 - 11.2017
- Provided account management to customers seeking better rates within the energy sector.
- Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Conducted market and competitor analysis to identify growth opportunities.
European Customer Service Agent
Agilitas IT Solutions
Nottingham, Nottinghamshire
06.2016 - 03.2017
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Acted as first point of contact for customer issues and queries.
- Logged customer information and data in secure systems, maintaining GDPR compliance.
- Created monthly reports to demonstrate service levels.
- Maintained good strong relationships with couriers to ensure products were delivered securely on time.
Education
LLCE Anglais 1 - American Literature and Civilisation
Universite Blaise Pascal
Clermont Ferrand, France 09.2012 - 05.2015
A-Levels -
Bacclaureat Litteraire
Thiers, France 09.2009 - 06.2012
GCSEs -
Brevet Des Colleges
Ambert, France 09.2007 - 07.2009
Skills
- Prospecting
- Tactical planning
- Sales forecasting
- Strong lead development skills
- Business development and planning
- Cold calling skills
- Relationship-building and management
- Client development
- Account development
- CRM technologies
- Oracle
- HubSpot
- French culture knowledge
Languages
English
Native
French
Native
Timeline
Channel Account Manager
Xynomix Ltd
04.2022 - Current
Account Manager
Games Workshop
08.2018 - 05.2021
French Technology Translator
Roscom Ltd
11.2017 - 08.2018
Account Manager
Torse Ltd
03.2017 - 11.2017
European Customer Service Agent
Agilitas IT Solutions
06.2016 - 03.2017
LLCE Anglais 1 - American Literature and Civilisation
Universite Blaise Pascal
09.2012 - 05.2015
A-Levels -
Bacclaureat Litteraire
09.2009 - 06.2012
GCSEs -
Brevet Des Colleges
09.2007 - 07.2009