Kyle Biggins

• Client relationship management: Nurtured client relationships, driving both business growth and customer satisfaction through consistent engagement and trust-building.
• Primary account liaison: Acted as the main point of contact for clients, assessing business needs and objectives to deliver tailored solutions.
• Strategic account planning: Designed and executed structured account plans, while leading regular review meetings to align business goals.
• Upsell and cross-sell strategy: Identified opportunities to expand client value by introducing additional Jadu solutions and services.
• Cross-functional collaboration: Partnered with marketing, product development, and support teams to ensure effective and seamless service delivery.
• Contract negotiation and reporting: Handled negotiations and developed client-focused reports to strengthen relationships and enhance transparency.
• Market and industry insight: Researched sector trends to deliver relevant insights and actionable recommendations for client success.
• Customer retention focus: Cultivated long-term partnerships, achieving high retention rates through proactive service and consistent value delivery.
• New business development: Established and grew new accounts through the implementation of innovative, customer-focused marketing strategies.
• Market trend analysis: Tracked and evaluated industry movements to maintain a competitive edge and identify growth opportunities.
• Lead nurturing and follow-up: Conducted consistent follow-ups with prospects, converting interest into secured deals and long-term partnerships.
• Cross-functional collaboration: Worked closely with internal teams to align efforts and deliver on client objectives with precision.

• Quantifiable results: Managed over 50 customer account calls per day. I was entrusted with achieving a quarterly revenue target of $375,000 with a larger annual target of $6 million.
• Brand-client engagement: Responsible for introducing Apple solutions, technology and services to a diverse portfolio of business customers; driving the Apple brand values to deliver strategic customer-led business propositions
• Personalised account management: Investing time with customers on the sales floor, phone and at events/workshops, partnering with new businesses to understand/integrate their needs into business solutions
• Regional support: Prioritising customer retention working with high- profile businesses in East Midlands by promoting open communications across multi-level, multi-disciplinary account contacts
• Business acquisition: Investing Apple CRM frameworks to drive pipeline with a rolling quarterly £0.5M value attached to strong win ratios
• Multi-discipline account management: Nurturing the development of low spend, growth and enterprise level accounts by identifying business opportunity and designing/delivering hardware/software [SaaS] solutions and enforcing service excellence
• Account plans: Crafting account plans with a clear insight of customer vision and business objectives; integrating Apple solutions into the account infrastructure to develop brand allegiance and build growth
• Business transformation: Supporting accounts with strategic direction to maximise account opportunities, promoting expansion and growth from existing business
• Lead generation: Exploring market opportunities and translating consumer trends into driving long-term business growth, working in partnership with internal stakeholders and account contacts.
• Articulate communicator: Delivering briefings to stakeholders and influencers with passion and integrity, communicating messages based in market research, consumer-focused insights and technical expertise.
• Influencer engagement: Implementing a robust communication process with key influencers by leading face to face and virtual meetings and delivering complete business solution packages integrated with tactical cross-sell and up-sell initiatives.
• Interdepartmental project work: Collaborating with the Business team and internal stakeholders to design account specific solutions, building a complete suite of customer-specific business solutions.
• Demand planning: Establishing a clear insight into account requirements and product demand, building detailed forecasting based on business analytics, business vision and account requirements.
• Results-focused: Successfully delivering challenging KPI targets with a focus on driving customer retention and accelerating repeat spend.

• Quantifiable results: Managed over 50 customer account calls per day. I was entrusted with achieving a quarterly revenue target of $375,000 with a larger annual target of $6 million.
• Professional development: Diversified my experience by supporting the Business team with business development, applying exceptional relationship management skills to promote Apple's retail ecosystem
• Operational efficiency: Played an integral role in delivering seamless account and sales support with lead follow up and briefings, explored and maximised pipeline opportunities, supporting customers with Apple service solutions to further intensify the brand-customer relationship
• Engagement: Based remotely during the pandemic, promoted team engagement and customer focus by providing technical advice, supporting queries and maintaining an open communications platform maintaining high visibility as a subject matter expert.

• Quantifiable results: Managed to be within the top three sales performers for 3 consecutive years, driving revenue by 40% YOY.
• The Customer Experience: Navigated the customer journey from arrival into store to point of purchase, delivered a seamless, engaging, and enthusiastic approach at all times to drive long-term brand loyalty
• Sales performance: Consistently achieved a top three ranking within the store on a yearly basis, embracing KPIs and business targets and motivating teams to build a united approach to exceeding expectations
• Business mentoring: Demonstrated passion and energy, ultimately becoming the “go to” contact for service/product support for teams and customers, mentoring junior members and creating a positive team morale
• Community-brand initiatives: Selected to join the ‘Today at Apple' extended team, integrated my role as a Scout leader into duties at Apple'; established relationships between influencers in Leicestershire Scouts and Apple to collate feedback, launched over 35 integrated sessions and established a long-term community partnership i.e Linking Apple.com on the Leicestershire Scouting webpage.

As a Location Planning Specialist at Sainsbury's, I have been instrumental in optimising the strategic positioning of retail outlets to enhance the company's competitive edge and profitability. My role revolves around the meticulous analysis of market dynamics, consumer behaviour, and operational efficiencies, culminating in the establishment of new stores and the enhancement of existing ones.

Market Analysis & Site Selection: I conducted comprehensive market research, evaluating demographic data, competitor presence, and consumer preferences to identify prime locations for new stores. My insights contributed to the opening of several high-performing Sainsbury's locations.
Optimizing Existing Locations: I implemented data-driven strategies to enhance the performance of existing stores. Through demand analysis and customer traffic studies, I made recommendations to reconfigure layout and product placement, leading to increased sales and customer satisfaction.
GIS & Mapping Tools: Proficient in using Geographic Information System (GIS) and advanced mapping software, I created visual representations of market data, aiding in the decision-making process for location planning.
Cross-Functional Collaboration: I collaborated with various departments, including real estate, marketing, and operations, to ensure alignment in our location planning strategy. Regularly presenting findings and recommendations to senior management and cross-functional teams.
Budget and Resource Management: Effectively managed location planning budgets, ensuring cost-efficiency while delivering exceptional results.
Compliance & Regulations: Ensured that all location planning activities adhered to local zoning laws, environmental regulations, and other legal requirements.