Tom Jacob
Nottingham
Summary
Customer Service professional with over 7 years of experience supporting global customers across telecommunications, travel, hospitality and procurement operations. Experienced in resolving customer enquiries, complaints, billing issues, account management and service requests while consistently delivering excellent customer experiences. Strong communication, problem-solving and relationship-building skills with experience supporting internationally recognised clients including Verizon, Expedia and EasyJet. Recently relocated to the UK and eager to contribute to a customer-focused organisation.
Overview
2
2
Languages
5
5
years of post-secondary education
8
8
years of professional experience
Work history
Senior Procurement Associate
Accenture
2022.01 - 2026.01
Client: Equitable (Procurement Operations) and Client: Verizon Business
- Processed 500 purchase requisitions monthly using SAP and SAP Ariba.
- Maintained over 95% processing accuracy.
- Coordinated procurement requests between vendors and internal stakeholders.
- Investigated invoice discrepancies.
- Ensured procurement compliance.
- Managed urgent procurement requests.
- Maintained procurement documentation.
- Supported purchasing activities across multiple departments.
- Dealt with customer queries for an elevated level of service.
- Supported senior staff members during busy periods resulting in efficient workflow.
- Managed multiple tasks simultaneously for increased productivity.
| Senior Customer Service Associate
Teleperformance
Delhi , India
2018.04 - 2020.04
Client: Expedia
● Managed hotel bookings, amendments and cancellations.
● Resolved payment and refund enquiries.
● Assisted customers through multiple communication channels.
● Delivered exceptional customer experiences in fast-paced environment.
Client: EasyJet
● Assisted customers with flight changes.
● Processed refunds and travel vouchers.
● Resolved baggage enquiries.
● Managed disrupted travel bookings.
Education
Bachelor of Business Administration -
Marian College Kuttikanam
INDIA 2010.06 - 2013.01
Master of Business Administration -
KITS (specialized in Hospitality
India 2013.01 - 2015.01
Skills
- Procurement
- SAP
- SAP Ariba
- Procurement Administration
- Stakeholder Management
- Microsoft Excel
- Microsoft Office
- Administrative Support
Affiliations
- Intrested in Anime
Languages
English
Fluent
Hindi
Native
Timeline
Senior Procurement Associate
Accenture
2022.01 - 2026.01
| Senior Customer Service Associate
Teleperformance
2018.04 - 2020.04
Master of Business Administration -
KITS (specialized in Hospitality
2013.01 - 2015.01
Bachelor of Business Administration -
Marian College Kuttikanam
2010.06 - 2013.01