Tom Grainger

• Answered customer inquiries regarding product features, pricing, and availability.
• Identified customer needs and recommended products based on requirements.
• Provided exceptional customer service to ensure repeat business.
• Managed inventory by tracking stock levels and coordinating vehicle delivery timelines.
• Developed strong customer relationships to drive sales growth.
• Analyzed competitor's prices, promotions, incentives and other offerings.
• Assisted customers in selecting a vehicle by taking them on test drives.

Collaborated with departments to enhance overall customer experiences.

• Proven monthly and weekly reports detailing sales performance metrics.
• Coordinated logistics to ensure timely product deliveries to customers.
• Developed relationships with potential buyers through networking events.

• As part of a team, I assist in managing the day-to-day operations of the beach, including safety protocols, spotting, and coordinating the operations desk.
• I also lead windsurfing sessions for guests of all skill levels, from beginner to advanced plus, with 3-hour sessions throughout the day.
• Enabling me to further develop my teaching abilities, watersports techniques, and deepen my knowledge of the RYA syllabus.
• Provided individualized support for struggling learners.
• Conducted lectures, demonstrations and group activities in order to enhance learning experience.

• Level 1 Qualified Ski instructor on a two-year working visa in Canada, more locally in the Whistler region.
• Teaching a variation of skill levels and age ranges on a daily basis, adjusting the methods of teaching depending on confidence and capabilities.
• Requiring patience, communication and a very high level of athleticism.
• Additionally gaining a teaching qualification with the CSIA system.
• Evaluated student performance and provided constructive feedback to enhance their skiing abilities.
• Conducted exercising drills to improve flexibility, stamina and strength of each Skier.

• I managed vehicle deliveries and logging all stages of prep through Excel.
• Handled detailing, invoicing, and margin estimates.
• Marking cars with damage and recording estimates.
• Booking valets, Fueling and chasing cars through the process to ensure they were completed by departments on time for customers.
• I also delivered cars to the correct departments on and offsite for wheel refurbishments and bodywork.
• I dealt with the maintenance of our classics fleet ensuring battery charging and protection.

• Taking clients through the whole sales process from engagement to test drives building and selling their dream vehicle.
• Thrived as a Sales Executive, fostering customer relationships and guiding clients through insurance, finance, and quotations.
• Meticulously managed follow-up procedures for successful vehicle handovers and post sale process.
• Utilized CRM software to track leads and manage accounts throughout sales cycle.
• Responded promptly to inquiries from potential customers about product features or pricing plans.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.

• As a Tour Guide in the Squamish and Lilloet nations Territory, I led large groups safely on high wire zipline tours through woodlands, overseeing launches and landings.
• Managed groups of five to fifteen participants per tour, adhering to strict time schedules.
• Additionally enlightening on sustainability and the local eco-system.

• As a member of the returns team alongside three colleagues, leveraging Microsoft spreadsheets to generate detailed customer orders with additional specifications.
• Ensured customer satisfaction through efficient processing of refunds, repairs, and exchanges.
• Proficiently trained across multiple facets of the company, including quality control and shipping, aiding in various areas of the company as required.

• Provided a warm welcome to customers and assisted with over-the-counter service, including orders from tradespeople.
• Managed order processing and collection from the warehouse.
• Briefly engaged with the Trade Plus team to enhance customer relationships.

• Conducted pre-planning sessions both on and off the water, overseeing groups of up to 30 individuals, comprising of adults and children.
• Activities ranged from introductory windsurfing sessions to raft building, kayak and canoe river trips, and various other activities within my teaching qualifications listed below.

• Managed phone bookings for sports facilities and greeted customers at reception, ensuring personalized check-ins for gym access.
• A large part of my role included my duties as a lifeguard for public and inflatable pool sessions on a rotational basis.
• As well as assisting with gymnastics lessons for groups of up to 10 participants.

• A seasonal role I took part in over two-years introducing activities to beginners on a Pay and Play basis, providing basic knowledge to customers and groups.
• Collaborated with qualified instructors to enhance my skills and volunteered during my first season, compensated through qualifications.