Summary
Overview
Work history
Education
Skills
Accomplishments
References
Timeline
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TOM ABRAHAM

Luton,United Kingdom

Summary

Dynamic and motivated professional with a strong foundation in leadership, team handling, and strategic planning. Demonstrates exceptional skills in communication and negotiation, customer relationship management, and corporate sales. Proven ability to work under pressure while maintaining quality and time management standards. Adept at market research and analysis, with a focus on creativity and innovation to drive customer retention. Committed to continuous learning and adaptability, thriving in diverse team environments.

Overview

7
7
years of professional experience
4037
4037
years of post-secondary education

Work history

Colleague coach

XPO Logistics ( Arla Foods )
Hatfield, United Kingdom
05.2023 - 09.2025
  • Ensured compliance with warehouse policies while addressing non-conformance issues.
  • Maintained Arla's hygiene standards by reporting all accidents and incidents.
  • Conducted training sessions, securing signed documentation and progress records.
  • Identified training needs for new and existing employees to enhance skills.
  • Regularly updated training tracker to reflect employee progress.
  • Provided constructive feedback to promote continuous improvement.
  • Drove Health & Safety culture across the site by adhering to standards.
  • Covered Team leader absence, ensuring operational continuity throughout.

Senior Business Development Associate

Think & Learn Pvt Ltd – BYJU'S
Kerala, India
06.2020 - 03.2023
  • Identified new business opportunities, expanding market reach through innovative strategies.
  • Generated leads that enhanced client revenue and improved profitability.
  • Converted potential customers via telephone, email, and in-person enquiries.
  • Supported teammates in achieving team targets related to revenue generation.
  • Trained team members to enhance skills and increase productivity.
  • Coordinated team efforts to optimise workflows and maximise efficiency.
  • Reported updates to manager and senior management for informed decision-making.
  • Implemented feedback mechanisms to assess client satisfaction and improve service quality.

Demand Manager

OYO Homes and Hotels Pvt Ltd
Kerala, India
02.2019 - 05.2020
  • Generated consistent demand for OYO B channel through targeted initiatives.
  • Achieved monthly sales targets by implementing aggressive selling strategies.
  • Managed complete sales cycle, encompassing lead generation and client relationship development.
  • Oversaw comprehensive account management to maximise client potential.
  • Coordinated employee travel bookings while negotiating competitive prices across India.
  • Maintained invoice tracker to ensure timely collection of outstanding payments.
  • Designed and executed promotional campaigns to highlight value-added services.
  • Conducted monthly sales forecasting and competitive analysis, driving market growth.

Education

Master of Business Administration -

MACFAST College

Bachelor of Commerce - Finance and Taxation

Sahyajyothi College of Arts and Science

Skills

  • Leadership and team handling
  • Presentation skills
  • Customer relationship management
  • Customer support
  • Results measurement
  • Active listening
  • Adaptability
  • Analytical skills
  • Continuous learning
  • Decision making
  • Quality and time management
  • Organization skills
  • Pressure management
  • Customer retention strategies
  • Diversity collaboration
  • Corporate sales expertise
  • Communication and negotiation skills
  • Strategic planning
  • Motivation techniques
  • Market research and analysis
  • Creativity and innovation in hospitality

Accomplishments

    * High-Performing Business Development Associate: Demonstrated exceptional sales performance at Byju’s.

    * Revenue Generation: Achieved a revenue of 1 crore without participating in any performance improvement programs (PIPs).

    * Team Leadership: Served as a Team Leader for a team of approximately 7 Business Development Associates (BDAs). Successfully managed and closed multiple OYO Corporate events across Kerala, generating substantial revenue.

    * OYO Highest Corporate Account Activation Award: Ranked fourth in the Highest Corporate Account Activation category in PAN India at OYO.

    * Academic Recognition: Secured first position in the MBA plus Certification program and was awarded the best outgoing student of the batch 2017-2019.

    * Professional Development: Certified with various courses on the Managerial Development Platform (SUPERSONIC).

References

References available upon request.

Timeline

Colleague coach

XPO Logistics ( Arla Foods )
05.2023 - 09.2025

Senior Business Development Associate

Think & Learn Pvt Ltd – BYJU'S
06.2020 - 03.2023

Demand Manager

OYO Homes and Hotels Pvt Ltd
02.2019 - 05.2020

Master of Business Administration -

MACFAST College

Bachelor of Commerce - Finance and Taxation

Sahyajyothi College of Arts and Science

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TOM ABRAHAM