- I enjoy Swimming
- Computers and gaming
- Reading
- Gym Work
- Warhammer Minis building and painting
- Tabletop games
Brian Lowe
Belfast,Antrim
Summary
Experienced Store Colleague and Assistant Manager at Pets At Home, with a strong background in visual merchandising, customer service, and inventory management. Demonstrates expertise in team building and employee training, ensuring compliance with safety standards while maintaining a clean and organised store environment. Proven ability to manage stock levels effectively, enhance customer satisfaction through complaint resolution, and achieve sales targets. Former Welding Fabrication Engineer at FG Wilson/Caterpillar with a solid foundation in technical communication and safety compliance. Career goal: to leverage extensive retail experience to drive operational excellence and customer engagement in a managerial role. Bringing positive attitude and excellent communication skills, I excel at creating welcoming environment for customers. My background in customer service has honed my ability to assist customers effectively and handle inquiries with ease. Flexibility and teamwork are at core of my approach, making me reliable and collaborative team member.
Overview
26
26
years of professional experience
Work History
Store colleague - Assistant manager
Pets At Home
Belfast, Antrim
02.2014 - Current
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Provided guidance and support to new colleagues, helping them to integrate into the team and understand store procedures.
- Maintained safe workplace by complying with health department regulations and food safety standards.
- Assisted customers in locating products, offering detailed information and advice to facilitate purchasing decisions.
- Managed customer queues effectively, reducing wait times and improving the overall customer service experience.
- Opened and closed store by completing security, cleaning and financial checklists.
- Maintained a clean and tidy store environment, adhering to hygiene and safety standards to ensure a pleasant shopping experience.
- Handled customer complaints with professionalism and patience, resolving issues promptly to uphold customer satisfaction.
- Engaged in product training sessions to enhance product knowledge, enabling more informative interactions with customers.
- Handled customer inquiries via phone and email, providing prompt and accurate information.
- Replenished items and organised displays to keep stock looking professional.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Created attractive displays for merchandise to enhance sales.
- Assisted in the preparation and execution of store promotions and events, driving footfall and enhancing customer engagement.
- Trained new staff on shop procedures, till operation, and customer service excellence.
- Managed stock levels on the shop floor, restocking shelves to maintain optimal product availability for customers.
- Shared new products and promotions with customer to encourage sales.
- Adhered to company policies and procedures, ensuring compliance with legal and ethical standards.
- Took stock of products and updated inventory records with new totals.
- Collaborated with team members to achieve sales targets, contributing to the overall success of the store.
- Improved availability and inventory accuracy with precise stock counts, contacting vendors to request replacements for depleted items.
- Adhered to health and safety guidelines to prevent accidents and ensure a secure workplace.
- Met sales targets through proactive promotion and excellent customer service.
- Mentored newly hired employees to take on responsibilities and tasks with understanding.
- Organised and displayed items in visually appealing manner.
- Delivered on store targets with strong sales and customer service skills.
- Advised customers on product range, price, delivery, warranties and product use.
- Demonstrated flexibility by covering various shifts, including weekends and holidays.
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Greeted customers upon entry, providing a welcoming store environment for enhanced shopping experience.
- Demonstrated products to customers to show features and promote items.
- Utilised product knowledge to upsell and cross-sell, enhancing sales figures.
- Liaised with potential customers to determine needs and provide recommendations.
- Processed and loaded deliveries and backstock onto store shelves.
- Operated register to process payments via cheque, cash and cards.
- Assisted customers with wide selection of products and services.
- Handled special customer requests to locate out-of-stock items.
- Maintained a comprehensive understanding of current promotions and store policies.
- Handled customer returns, refunds and exchanges at customer service desk.
- Coordinated with team members to maintain a tidy and safe shopping environment.
- Scanned products at high tempo and bagged securely for customers to carry.
- Utilised effective communication skills to enable successful resolution of issues and conflicts.
- Encouraged customer loyalty by building positive rapport with regular customers.
- Performed opening and closing duties, including cashing up and securing the premises.
Welding Fabrication engineer
Fg Wilson / Caterpiller
Belfast, Antrim
09.2000 - 01.2013
- Tested equipment, machinery and instruments to assess proper functioning.
- Conducted tests and examined components and assemblies to identify and rectify defects.
- Kept up-to-date knowledge of relevant regulations to verify work complied with legislation.
- Constructed and assembled welded silencer systems for global distribution.
- Facilitated collaboration among team members to enhance workflow efficiency.
- Studied manufacturing from engineering viewpoint to identify problems and potential improvements.
Education
NVQ Level 3 - Welding and Fabrication
Newtownabbey Technical College
Belfast2004
GCSEs - High School
Castle High School
Belfast1999
Skills
- Visual merchandising
- Customer service
- Inventory management
- Team building
- Employee training
- Cash handling
- Complaint resolution
- Safety compliance
- Positive attitude
- Store cleaning
- Decision making
- Team Leadership
- Product stocking
- Cleanliness standards
- Manual lifting
- Stock rotation
- Cash handling accuracy
- Computer literacy
- Technical communication
- Money handling
Interests
Timeline
Store colleague - Assistant manager
Pets At Home
02.2014 - Current
Welding Fabrication engineer
Fg Wilson / Caterpiller
09.2000 - 01.2013
NVQ Level 3 - Welding and Fabrication
Newtownabbey Technical College
GCSEs - High School
Castle High School