Microsoft Excel
Tolulope Mary Adeleke
Customer Service Officer
920, Manchester Road, Rochdale, Manchester,MAN
Summary
Focused Customer Service Manager with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
13
13
years of professional experience
Work History
Administrative Manager
National Union Of Road Transport Workers
11.2019 - 08.2023
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
Customer Service Manager
First City Monument Bank
11.2014 - 10.2019
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Customer Service Advisor
First City Monument Bank
04.2010 - 09.2014
- Recommended and upsold new products, resulting in 87% increase in revenue.
- Reached out to customers to offer assistance with account and service issues, as well as propose new alternative banking channel choices.
- Participated in cross-functional projects aimed at improving overall company performance and customer experience.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Reviewed customer feedback regularly, using insights to further enhance service delivery methods.
- Managed timely and effective replacement of damaged or missing products.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Master of Science - Management And Sustainability
Manchester Metropolitan University
Manchester, United Kingdom 04.2001 -
Bachelor of Education - Teacher Education/Economics
University of Ibadan
Ibadan, Oyo State, Nigeria 04.2001 -
Skills
- Microsoft Excel for Business Analytics
- Microsoft Powerpoint
- Records and Database Management
- Supply Management
- Customer Service Management
- Analytical Skills
- Written Communication
- Contract Administration
- Database Administration
Software
Microsoft Powerpoint
Structured Query Language (SQL)
Timeline
Administrative Manager
National Union Of Road Transport Workers
11.2019 - 08.2023
Customer Service Manager
First City Monument Bank
11.2014 - 10.2019
Customer Service Advisor
First City Monument Bank
04.2010 - 09.2014
Master of Science - Management And Sustainability
Manchester Metropolitan University
04.2001 -
Bachelor of Education - Teacher Education/Economics
University of Ibadan
04.2001 -
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