Microsoft Excel
Tolulope Mary Adeleke
Customer Service Officer
920, Manchester Road, Rochdale, Manchester,MAN
Summary
Focused Customer Service Manager with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
13
13
years of professional experience
Work History
Administrative Manager
National Union Of Road Transport Workers
Abeokuta, Ogun State, Nigeria
11.2019 - 08.2023
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
Customer Service Manager
First City Monument Bank
Ijebu-Ode, Ogun State, Nigeria
11.2014 - 10.2019
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Customer Service Advisor
First City Monument Bank
Surulere, Lagos, Nigeria
04.2010 - 09.2014
- Recommended and upsold new products, resulting in 87% increase in revenue.
- Reached out to customers to offer assistance with account and service issues, as well as propose new alternative banking channel choices.
- Participated in cross-functional projects aimed at improving overall company performance and customer experience.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Reviewed customer feedback regularly, using insights to further enhance service delivery methods.
- Managed timely and effective replacement of damaged or missing products.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Master of Science - Management And Sustainability
Manchester Metropolitan University
Manchester, United Kingdom 04.2001 -
Bachelor of Education - Teacher Education/Economics
University of Ibadan
Ibadan, Oyo State, Nigeria 04.2001 -
Skills
- Microsoft Excel for Business Analytics
- Microsoft Powerpoint
- Records and Database Management
- Supply Management
- Customer Service Management
- Analytical Skills
- Written Communication
- Contract Administration
- Database Administration
Software
Microsoft Powerpoint
Structured Query Language (SQL)
Timeline
Administrative Manager
National Union Of Road Transport Workers
11.2019 - 08.2023
Customer Service Manager
First City Monument Bank
11.2014 - 10.2019
Customer Service Advisor
First City Monument Bank
04.2010 - 09.2014
Master of Science - Management And Sustainability
Manchester Metropolitan University
04.2001 -
Bachelor of Education - Teacher Education/Economics
University of Ibadan
04.2001 -