Tolulope Akande
Middlesbrough,North Yorkshire
Summary
Dedicated and detail-oriented professional with experience in housing support, facilities management, and customer service across residential and charity organisations. Skilled in maintaining safe, clean, and well-managed environments, monitoring buildings using CCTV, completing incident reports, and supporting vulnerable customers in line with safeguarding standards. Exhibited strong teamwork, excellent communication, and the ability to work independently under pressure.
Currently advancing technical knowledge through a Master's in Sustainable Energy and Clean Technology, building on a strong foundation in Electrical and Electronics Engineering.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Cleaner
Home Group
Middlesbrough, North Yorkshire
2025.05 - Current
- Performed daily cleaning of communal areas, offices, laundry rooms, lounges, and kitchens using proper equipment and chemicals in line with health and safety guidance.
- Collected and disposed of waste safely and efficiently.
- Supported smooth working operations by maintaining a tidy and hygienic environment for customers and staff.
- Monitored cleaning supplies and report faults and equipment issues to management.
- Prepared guestrooms for new customers, ensuring rooms are clean, presentable, and ready for use.
Housing Concierge (Dual Role)
Home Group
Middlesbrough, North Yorkshire
2025.05 - Current
- Monitored building activities using CCTV and conducted regular checks to maintain a safe and secure environment.
- Kept detailed records of incidents, activities, and customer interactions during shifts.
- Ensured all fire exits and access doors are secure and functioning properly.
- Provided first-line support to customers, including vulnerable individuals, in line with safeguarding and organizational policies.
- Maintained a clean, safe, and welcoming environment across communal areas.
Education
Master of Science - Sustainable Energy and Clean Technology
Teesside University
Middlesbrough 2025.01 -
Bachelor of Science - Electrical and Electronics Engineering
Covenant University
Nigeria 2018.08 - 2023.08
Skills
- CCTV monitoring & building surveillance
- Incident reporting & logbook documentation
- Customer support & conflict resolution
- Health & safety compliance
- Access control & emergency response
- Cleaning procedures & equipment handling
- Stock control & inventory management
- Time management
- Multitasking under pressure
- Problem solving
- Team collaboration
- Working with minimal supervision
- Attention to detail
- Customer service
Volunteering Experience
Marie Curie - Middlesbrough, North Yorkshire - 06/2025 - Current
- Welcomed and assisted customers on the shop floor, providing excellent service.
- Operated tills and handled retail transactions.
- Sorted through donations to find quality items for the shop.
- Prepared stock for sale by checking, hanging, sizing, and displaying items on the shop floor.
- Helped to maintain a clean and tidy shop environment.
Certification
Health & Safety
- AOSH Health & Safety Level 1
- AOSH Health & Safety Level 2
- AOSH Health & Safety Level 3
- Health and Safety Essentials (Home Group)
- Level 2 Food Safety & Hygiene
- Level 2 Safeguarding Adults
- Level 2 Safeguarding Children
- Domestic Abuse Awareness
- Mental Health Awareness
- Learning Disability & Autism
- Anti-Social Behaviour & Action Planning
- Introduction to the Housing Ombudsman
- Equality, Diversity & Inclusion
- Understanding Race Bias
- Unconscious Bias
- Sexual Harassment Awareness
- Become a Data Analyst (Python, Excel, SQL, Power BI)—Udemy
References
References available upon request.
Timeline
Cleaner
Home Group
2025.05 - Current
Housing Concierge (Dual Role)
Home Group
2025.05 - Current
Master of Science - Sustainable Energy and Clean Technology
Teesside University
2025.01 -
Bachelor of Science - Electrical and Electronics Engineering
Covenant University
2018.08 - 2023.08