Tolulope Abosede-Brown
Manchester,MAN
Summary
MSc Procurement, Logistics, and Supply Chain student with over 7 years of working experience in providing exceptional administrative support to sales. Skilled in customer service, data entry, order processing, and maintaining accurate records. Proficient in Microsoft Office suite, ERP software (SAP4HANA), CRM software (Angaza, Zendesk), and automating processes through Google Forms. Proficient in managing sales operations, preparing reports, and coordinating with cross-functional teams to drive sales performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Administrator (Lead)
SunKing
08.2021 - 12.2023
- Provided administrative support to a team of over 50 sales representatives through phone and email, ensuring smooth operations and efficient workflow
- Processed over 30 daily customer orders accurately and on time, ensuring compliance with company policies and procedures
- Respond to sales team inquiries and resolve issues promptly ensuring high levels of customer satisfaction
- Prepare accurate sales reports, presentations, and materials for the sales team, booking over 1 billion naira using SAP4HANA ERP software
- Maintained inventory records and coordinated with the procurement team to ensure timely stock replenishment and product availability for sales
- Managed and updated over 100 customer databases in CRM systems, ensuring data integrity and prompt follow-up on sales leads
- Liaised with other departments, such as programs and finance, to ensure seamless execution of sales invoicing.
EO (Energy Officers) Relationship Associate
SunKing
08.2020 - 07.2021
- Managed a large team of 500 energy and billing officers across the country, and all regions (Northeast, Northwest, Northcentral West, Lagos, and South-South) and ensured top-notch customer service across all levels
- Trained/mentored about 500 energy officers in product knowledge resulting in a 20% improvement in the overall sales team's performance within the first quarter
- Developed an automated Google form for the sales team to escalate issues, increasing response time from 40% to 90%
- Collaborated with the marketing team to implement targeted campaigns and promotional activities, resulting in a 15% increase in sales.
Customer Service Executive
SunKing
02.2019 - 07.2020
- Established 150 calls daily, providing customer assistance via phone, email, and online channels
- Effectively addressed inquiries, resolved issues, and upheld a positive customer experience
- Achieved a customer satisfaction rating of 90%, surpassing the company's average by 15%
- Strengthen the call centre database by inputting and storing crucial customer information into the CRM application (Zendesk, Angaza), resulting in a 40% improvement in data retention.
Showroom Manager/Customer Service Executive
Basic Sharp Services Nigeria Limited
05.2017 - 01.2019
- Managed the showroom area, handling a high volume of calls and inquiries, achieving a 95% customer satisfaction rating
- Improved showroom sales by 25% within the first year by implementing targeted sales strategies through the provision of 6-month free aftersales services
- Improved inventory management, reducing stock discrepancies by 20% and improving product availability by 15%
- Handled customer inquiries and concerns, achieving a 20% reduction in resolution times, and ensuring high levels of customer satisfaction.
Education
MSc Procurement, Logistics & Supply Chain -
The University of Salford
05.2024
B.A History & International Relations -
Redeemers University
07.2014
West Leaving School Certificate -
Christ the King International School
07.2010
Skills
- Microsoft Office Suite
- ERP software (SAP4HANA)
- CRM Software (Angaza & Zendesk)
- Problem-solving skills
- Communication and interpersonal skills
- Sales Support
- Production Support
Certification
- Supply Chain Basics for Everyone (LinkedIn Learning), 01/2024
- Supply Chain Foundations: Supplier Development and Diversity (LinkedIn Learning), 01/2024
- Certified Process Delivery Champions Program (Lean Six Sigma & Continuous Change Management), 05/2021
- Certified in Project and Pilot Management, 04/2021
- Certified Client Service Specialist & Certified Telesales Professional, 08/2016
Timeline
Sales Administrator (Lead)
SunKing
08.2021 - 12.2023
EO (Energy Officers) Relationship Associate
SunKing
08.2020 - 07.2021
Customer Service Executive
SunKing
02.2019 - 07.2020
Showroom Manager/Customer Service Executive
Basic Sharp Services Nigeria Limited
05.2017 - 01.2019
MSc Procurement, Logistics & Supply Chain -
The University of Salford
B.A History & International Relations -
Redeemers University
West Leaving School Certificate -
Christ the King International School