Evelyn Kingsbury
Harlow,Essex
Summary
Highly experienced and customer-focused professional with over 11 years in B2B customer service, sales administration, and client support. Skilled in managing customer inquiries, resolving complaints, and ensuring excellent service delivery. Proven ability to handle high-pressure environments, maintain customer satisfaction, and support business goals. Fluent in Spanish and French, with strong communication and problem-solving skills. Dedicated to creating positive customer experiences and building strong client relationships.
Overview
12
12
years of professional experience
Work History
Sales Administrator (French & Spanish Markets)
Fusion Inc
01.2021 - 01.2025
- Delivering exceptional multilingual customer support across international markets, efficiently responding to inquiries in Spanish, French and English
- Ensure prompt issue resolution, enhance customer satisfaction, and foster strong client relationships by providing tailored solutions and clear communication
- Efficiently process sales orders while ensuring timely and professional communication with clients regarding order acknowledgments and proforma invoices
- Proactively manage order timelines, address client inquiries and maintain accuracy to enhance customer satisfaction and operational efficiency
- Liaise with transport partners to coordinate efficient deliveries and arrange product samples for prospective clients, ensuring a seamless and positive customer experience
- Proactively track shipments, resolve logistical issues, and support sales efforts by facilitating timely sample distribution
- Prepare and analyse detailed monthly sales reports and commission statement for a team of sales representatives, ensuring accuracy and transparency
- Collaborate with finance and management teams to track performance, optimize commission structures, and provide data-driven insights to drive revenue growth
- Serve as the primary liaison between clients and the organization, ensuring seamless after-sales support, issue resolution, and ongoing customer satisfaction
- Proactively address client enquiries, coordinate with internal teams, and implement solutions that enhance customer experience and long-term retention
Customer Service Advisor
Gratnells Ltd
01.2021 - 12.2021
- Handled customer orders, inquiries, and complaints via email and telephone
- Coordinated with planning and distribution teams to ensure timely delivery
- Processing invoices, created pick-and-pack lists, and resolved customer issues effectively
European Customer Support Coordinator
Trucklite Europe
01.2017 - 12.2021
- Provided multilingual customer support for English, French, and Spanish markets
- Managed orders, monitored stock levels, and liaised with couriers to ensure on-time deliveries
- Resolved customer complaints and processed credits, maintaining high satisfaction levels
Customer Service Administrator
Pioneer Europe (Qualatex)
01.2013 - 12.2017
- Supported customers with orders, stock inquiries, and delivery coordination
- Resolved issues with damaged or faulty items, arranging replacements or credits
- Assisted with international orders and liaised with couriers for smooth delivery operations
Education
AAT Level 2 -
Harlow College
Harlow, EssexExcel Expert Certification - undefined
Pitman Training
Degree in Tourism, Hotel Management & Gastronomy - undefined
Ricardo Palma University
Skills
- Exceptional customer service
- Problem resolution
- Order management
- Sales support
- Strong organizational skills
- Time management skills
- Proficiency in Microsoft Office Suite
- Conflict resolution
- Complaint handling
- Customer Service
- Billing and invoicing
- Multilingual communication
- Microsoft Office Suite
- After-sales support
Languages
Spanish
French
German
Japanese
Additional Info
- Proficient in customer relationship management, conflict resolution, and supporting diverse markets.
- Advanced Excel skills for reporting and data analysis.
Timeline
Sales Administrator (French & Spanish Markets)
Fusion Inc
01.2021 - 01.2025
Customer Service Advisor
Gratnells Ltd
01.2021 - 12.2021
European Customer Support Coordinator
Trucklite Europe
01.2017 - 12.2021
Customer Service Administrator
Pioneer Europe (Qualatex)
01.2013 - 12.2017
Excel Expert Certification - undefined
Pitman Training
Degree in Tourism, Hotel Management & Gastronomy - undefined
Ricardo Palma University
AAT Level 2 -
Harlow College
Similar Profiles
Joshua NorrellJoshua Norrell
Quality Control Lead Inspector at Fusion IncQuality Control Lead Inspector at Fusion Inc
LAURA NORFOLKLAURA NORFOLK
Chief Experience Officer at Fusion Meetings and Events, LLC/Fusion Management, LLCChief Experience Officer at Fusion Meetings and Events, LLC/Fusion Management, LLC
Corbin FulcinitiCorbin Fulciniti
Pipe Fusion Technician at P.E FusionPipe Fusion Technician at P.E Fusion
Adeite Remi AdeoyeAdeite Remi Adeoye
Assistant Manager – Tax & Advisory at Aacsl Accountants LtdAssistant Manager – Tax & Advisory at Aacsl Accountants Ltd
Stephen QuinnStephen Quinn
J Merchandiser at M&SJ Merchandiser at M&S