Tofique Hayat
LONDON,Essex
Summary
Work Ethic focused, disciplined Business graduate of Financial risk management. With experience in Managerial positions to conscientious workflow with network engineering. I utilised many CRM software to deploy succesful transactions and solutions in mobiles, loan products, insurance and Broadband.
My aim is to maximise KPI returns, consult with managerial teams, consumers and small to medium enterprise to maximise their satisfaction and technological growth which will help clients in their day to day and provide ease with business and work obligations.
My plan for the future is to gain experience and growth in a world where technology is rapidly advancing, so staying in touch and updated with Hardware systems and technology in general is essential to growth in working in the sector of Technology, furthermore with experiencing negotiations and problem solving with Businesses, consumers and internal managers and staff to deploy appropriate solutions for growth in the commercials and gaining trust to manage consumers accounts that will lead to repeat transactions. As a conclusion I study in my own time AWS certification in Cloud solutions and see a strong future in Engineering and IT
Overview
7
7
years of professional experience
14
14
years of post-secondary education
Work History
Internal Telecom Engineer
Circet Ireland & UK
London, Greater London
06.2023 - Current
- Troubleshot voice and data cabling to support network connectivity.
- Travelled to off-site locations to complete necessary service work.
- Performed diagnostic check-ups to detect and diagnose hardware and software issues.
- Used components and equipment to configure networks and integrate systems.
- Identified and resolved issues with current network systems to avoid bugs and errors.
- Installed VOIP, digital and video telephony products for departments.
- Monitored systems and determined needs for upgrades and enhancements.
- Advised users optimum telecommunications equipment for current performance, functionality and budgetary goals.
Vodafone Retail Business and consumer advisor
Vodafone UK
London, Greater London
06.2017 - 06.2023
- Protected consumer interests with transparent pricing, packaging and presentation.
- Explained technical regulations to non-technical customers in clear and concise manner.
- Documented systemic compliance problems and inappropriate business practices for official reporting.
- Provided expert advice on product feasibility,and consumer trends.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Gained mangerial responsibilities such as compliance with OFCOM and FCA regulations of Loan and insurance products
- Contributed to store performance, with ranking the highest returns on KPI performance for 8 months running out of 500 stores.
- w
Home Tech Expert
Enjoy Technology
London, Greater London
02.2022 - 08.2022
- Liaised with third-party agencies for successful resolution of complex issues.
- Handled and resolved technical questions, communicating clearly to non-technical audiences for easy understanding.
- Set up emails, phones and general hardware technical support capabilities.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
- Established rigorous KPI framework to measure and forecast sales and service delivery.
- Ranked number one for the highest KPI Performance, especially with a 95% TNPS and the highest Revenue generated from selling telecom solutions to SMEs and residential clients.
- Always ensured fair treatment, understanding of all customers with or without different vulnerabilities.
Furniture Sales consultant
Furniture Village
London, Greater London
03.2021 - 11.2021
- Forged new business relationships to create new business opportunities.
- Located commodity storage, negotiating freight, shipping and storage charges.
- Handled and processed paperwork involved in financial transactions.
- Assessed risks of existing and potential suppliers.
- Kept up-to-date on changes to customs regulations post Brexit.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Increased revenue through upselling and consistent contract renewals.
- Reviewed customer history and company financials before processing credit applications.
Marketing intern
And Rising
City of Westminster, London
07.2016 - 09.2016
- Participated in weekly brainstorming meetings, contributing innovative ideas for upcoming marketing initiatives and branding efforts.
- Assisted in editing and writing content for blogs and newsletters.
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Evaluated campaign performance to optimise return on investment.
- Reconciled accounts from income and expense data to net worth and assets.
- Analysed monthly balance sheet accounts for corporate reporting.
Education
Bachelor of Science - Investment and Financial Risk Management
09.2017 - 08.2023
- Member and treasurer of Islamic Society establishing unity between other societies and think tanks in the university.
- Gained knowledge and experience with statistical programming and modelling.
- Exposure and academic understanding of the structure and analysis of financial products/markets, such as Fixed income, Equities, Financial econometrics, Shipping economics and finance and corporate governance/social responsibility.
A-Levels - Mathematical sciences and Economics
09.2014 - 06.2017
- A in Mathematics
- A in Further Mathematics
- B in Economics
GCSEs -
09.2009 - 07.2014
- Grade A* to B in 10 GCSEs
- A in Mathematics
- Grade B in iGCSE English Language
Skills
- Fibre engineering
- Line testing
- Telephony
- Equipment installation and service
- Site surveying
- Creative problem solving
- Cloud computing
- Sales pitch development
- Sales pipeline management
- Customer retention strategies
- Campaign development experience
- Market research expertise
Languages
English
Native
Bengali
Fluent
Hindi
Intermediate
Timeline
Internal Telecom Engineer - Circet Ireland & UK
06.2023 - Current
Home Tech Expert - Enjoy Technology
02.2022 - 08.2022
Furniture Sales consultant - Furniture Village
03.2021 - 11.2021
Bayes Business School - Bachelor of Science, Investment and Financial Risk Management
09.2017 - 08.2023
Vodafone Retail Business and consumer advisor - Vodafone UK
06.2017 - 06.2023
Marketing intern - And Rising
07.2016 - 09.2016
Ilford County High School - A-Levels, Mathematical sciences and Economics
09.2014 - 06.2017
Sanders School - GCSEs,
09.2009 - 07.2014
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