Summary
Overview
Work history
Education
Skills
Certification
Interests
Additional Information
Languages
Work availability
Timeline
Emmanuel Amponsah

Emmanuel Amponsah

Corsham,Wiltshire
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

A highly enthusiastic and motivated individual with five years of military service in the armed forces and currently working with Openreach Limited. Excellent skills in communication, presenting and able to work under pressure. Consistently proactive, assertive and professional. Good time management, friendly, approachable and always willing to assist and above all a willingness to learn.

Methodical worker confident at managing time and workload independently. History of communicating with customers and troubleshooting system faults. Enthusiastic work ethic with strong attention to detail.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Friendly Telecommunications Engineer with experience in customer-facing roles. Works quickly and accurately to resolve connectivity issues whilst providing excellent service. Multi-skilled to deliver additional technical and diagnostic support.

Proficient Telecommunications Engineer with broad-range national and international experience in voice and data network support and installation. Creative customer service during catastrophic events. Strong process management skills to streamline implementations, configurations and operations.

Overview

6
6
years of professional experience
1
1
Certification

Work history

CUSTOMER SERVICE ENGINEER

OPENREACH LIMITED
01.2012
  • My day-to-day job involves repairing, maintenance and installing of telecommunication lines
  • This includes providing landline telephone, broadband and television services, fault finding and repairing, installing new telephone lines and broadband services to businesses and individual homes
  • Customer awareness and service
  • Broadband and Internet connectivity issues
  • Safety training and awareness
  • Safety working at heights and confined spaces
  • Fault finding
  • Ability to improvise and think on my feet
  • Planning and executing of jobs efficiently and effectively to cut out waste, be it materials or time
  • Knowledge about immerging technologies such as Full Fibre ot Fibre-to-the-Premises

CUSTOMER SERVICE ASSISTANT

LONDON SOUTH BANK UNIVERSITY
01.2006
  • Working in a restaurant, serving meals and refreshments to customers
  • Giving good general customer care to everyone who walked into the restaurant
  • Maintaining good customer relationship at all times
  • Carrying out staff appraisals
  • Staff supervision.

RECOVERY MECHANIC

ARMED FORCES
01.2007 - 01.2012
  • Recovering and rehabilitating of bogged and broken-down vehicles and equipment
  • It involves detail recovery planning and manning to accomplish successfully depending on the area, the time of day, the weather and the particular vehicle or equipment
  • Ability to adapt solutions to improve efficiency and effectiveness, organising records and compiling reports
  • Lifting equipment use, testing and maintenance
  • Radio and Telecoms installation
  • Radio and Telecoms maintenance
  • Have worked with multi-national and multi-skilled crews
  • Experience of working with minimal supervision or as part of a small team in analysing faults and mechanical failures
  • Ability to evaluate and test theoretical designs.

SITE DATA ANALYST

BRITISH RESEARCH ESTABLISHMENT
01.2006 - 01.2007
  • Collecting data such as waste management, man hours, materials usage, time management etc into a computer modelling software and analysing the results and allowing the client to effectively and efficiently assess and manage their projects
  • Making sure all safety precautions are followed
  • Maintaining good client relationships at all times
  • Built a data base for computer analysis
  • Responsible for recording and maintaining all data records
  • Preparing reports for senior managers.

Education

Bachelor of Engineering -

TEAM LEADING
2012

ILM - Team Leading, Level 2 CITY AND GUILDS - Recovery - Engineering

Mechanical
2010

GUILDS - Mechanical Engineering

2009
Recovery Mechanic CL3

BENG - MECHANICAL ENGINEERING

London South Bank University
2006

Skills

  • Key Competencies and Skills
  • Good technical abilities and understanding
  • Proven leadership, management skills and a good motivator
  • Proactive and methodical
  • Good communication skills and a quick learner
  • Quality Assurance
  • Testing
  • Root Cause Analysis
  • Staff Training
  • Task/Project Management
  • Strategic Planning
  • Feasibility Studies
  • Process Validation
  • Radio and Telecoms installation and maintenance
  • CAD
  • Selected Achievements: Openreach Engineer of the month; Reward and recognition for excellent customer service and all-round engineering attitude
  • Planning, Teamwork, Micro-management, Line Management, Leadership
  • Completed a leadership training programme during which tasks were set out to enable us to show our management skills, thinking and planning abilities, communication skills At the end, we were able to overcome the problems and achieve the set objectives
  • Team Robotic Project (Autonomous Robot)
  • Was part of a team that designed and produced an autonomous robot whilst at university We made use of electrical engineering systems, computer aided designing and mechanical engineering processes to achieve our aim It was an autonomous robotic car that could travel on a white line with the use of LED lighting connections
  • Deadline-driven
  • Safety procedure compliance
  • Problem solving
  • System upgrades
  • Estimate preparation
  • Line testing
  • Maintenance and repair
  • Communications cabling
  • Network crisis intervention
  • Telephony
  • Fibre engineering
  • Equipment installation and service
  • Creative problem solving
  • Design testing
  • Infrastructure testing
  • Site surveying
  • Network updates
  • Fault finding and diagnosis
  • Problem-solving

Certification

Military Leadership and Management TrainingFirst Aid TrainingSecurity Awareness TrainingEquality and Diversity Health and SafetyLeadership Training Professional Memberships IMECH E - AMIMechE

Interests

Leisure Interests , Interested in SportsTeam EventsReadingWorld Affairs 4

Additional Information

  • Additional Information , Company Commander's commendation for excellent effort during leadership training week

Languages

English
Fluent
French
Beginner

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

CUSTOMER SERVICE ENGINEER - OPENREACH LIMITED
01.2012
RECOVERY MECHANIC - ARMED FORCES
01.2007 - 01.2012
CUSTOMER SERVICE ASSISTANT - LONDON SOUTH BANK UNIVERSITY
01.2006
SITE DATA ANALYST - BRITISH RESEARCH ESTABLISHMENT
01.2006 - 01.2007
TEAM LEADING - Bachelor of Engineering,
Mechanical - ILM - Team Leading, Level 2 CITY AND GUILDS - Recovery, Engineering
- GUILDS, Mechanical Engineering
London South Bank University - BENG, MECHANICAL ENGINEERING

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