Tod Nicoll
Cheltenham,Gloucestershire
Summary
Results-focused team leader with good experience of leading from the front. proficient HR policy implementation, demonstrating strong leadership through staff empowerment and effective complaint resolution. Proficient in data analysis, customer service strategies, and audit management, with a focus on employee training and development. Recognized for maintaining composure under pressure while fostering excellent team dynamics and communication.
Overview
7
7
years of post-secondary education
20
20
years of professional experience
Work history
Practice manager
EssilorLuxottica
Cheltenham, Gloucestershire
2019.10 - Current
- Leader of an award winning team of optical professionals.
- Rated 'Exceeds Expectation' at year end review 2025.
- Consistently exceeding targets and meeting KPIs while maintaining high customer service standards.
- Several consecutive years of record sales achieved.
- Finishing 2025 with all store KPIs achieved or above company expectations.
- Best audit result award for 2025.
- Achieved position in top 5 stores on the league table 2026.
- Supported other stores in company with roll-out of style service during transformation of John Lewis Opticians, enhancing service delivery.
- Leonardo Champion for our region. Helping the region achieve continuous learning targets.
- Appointed MIA for our region helping to drive business change and influence business strategy by providing feedback to the senior leadership team and Head Office stakeholders.
Practice manager
Boots Opticians
Worcester, Worcestershire
2018.10 - 2019.10
- Oversaw account budgets, internal billings and monthly P&L to achieve financial goals.
- Interviewed, hired, and oriented new staff to secure top talent for practice needs.
- Coordinated staff training sessions to enhance skills and knowledge.
- Promoted positive working environment with regular team meetings and communication.
- Fostered strong relationships with patients through excellent communication skills.
Practice manager
Optical Express
Cheltenham, Gloucestershire
2006.10 - 2018.10
- Managed multi-provider health clinic delivering services in glasses, contact lenses, laser eye correction, IOL vision correction and dentistry.
- Oversaw operations at several satellite stores across the region, travelling to Bristol, Taunton and Bath.
- Trained new managers in the business.
- Conducted NHS registration inspections to ensure compliance with healthcare standards.
- Promoted internally from Assistant Manager to General Manager within 6 months of being with the company.
- Supported colleagues through company restructuring by providing guidance and resources.
Education
A-Levels - English Literature, Psychology, Human Biology
King Edwards VI Form College
Stourbridge, Dudley 1995.09 - 1997.07
10 GCSEs -
Thorns Seconday School
Dudley 1990.09 - 1995.07
Skills
- Audit handling
- HR policy implementation
- Data analysis and reporting
- Change management experience
- Task management
- New Manager Trainer
- Staff appraisals
- Complaint management
- Interpersonal communication
- Resilience under pressure
- Team Leadership
- Customer Service Champion
Accomplishments
7 KPI and performance related David Clulow Roadshow awards.
10 year Long service award at Optical Express.
Timeline
Practice manager
EssilorLuxottica
2019.10 - Current
Practice manager
Boots Opticians
2018.10 - 2019.10
Practice manager
Optical Express
2006.10 - 2018.10
A-Levels - English Literature, Psychology, Human Biology
King Edwards VI Form College
1995.09 - 1997.07
10 GCSEs -
Thorns Seconday School
1990.09 - 1995.07