Kirsty O'Neill
Birmingham,West Midlands
Summary
Experienced professional with a strong background in HR policies implementation and organisational management. Demonstrates expertise in patient/client confidentiality adherence, audit handling, and financial budgeting. Committed to driving efficiency and compliance within organisations, with a focus on enhancing operational effectiveness.
Overview
14
14
years of professional experience
Work history
Practice manager
606 Dental Practice
Solihull
07.2013 - 10.2025
- Improved overall efficiency of the practice.
- Fostered strong relationships with patients through excellent communication skills.
- Fostered an inclusive culture within the practice, promoting staff retention rates.
- Enhanced practice efficiency by streamlining administrative processes.
- Liaised effectively with medical professionals for seamless care coordination.
- Handled complaints professionally, resulting in increased patient satisfaction levels.
- Coordinated regular staff meetings and performance reviews to meet practice objectives.
- Coordinated and approved annual leave and long service leave for non-medical staff.
- Monitored and evaluated performance of practice, suggesting improvements to save on operating cost.
- Maintained accounting systems for all income, expenses and allocations.
- Performed payroll duties and made appropriate returns to HMRC and Health Services Superannuation Scheme.
- Applied changing health care legislation for full practice compliance.
Senior dental nurse
James Hull Dental Practice
Birmingham
09.2011 - 06.2013
- Promoted oral health education amongst patients leading to better preventive practices.
- Supported dentist for efficient service delivery.
- Coordinated appointment schedules with optimum time management.
- Maintained accurate patient records for improved tracking and follow-up.
- Ensured sterilisation of dental instruments to maintain hygiene standards.
- Trained junior nursing staff leading to enhanced team performance.
- Handled sensitive information with utmost confidentiality respecting patient privacy rights.
- Monitored stock levels of dental supplies ensuring a steady inventory.
- Took part in continuous professional development activities staying current with latest industry trends.
- Assisted in clinical procedures, including examinations, fillings and extractions.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
- Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
Education
GCSEs -
Archbishop Grimshaw RC school
BirminghamNVQ Level 3 - Dental Nursing
Birmingham Dental Hospital
Skills
- HR policies implementation
- Patient confidentiality adherence
- Audit handling
- Financial budgeting
- Organisational management
References
References available upon request.
Timeline
Practice manager
606 Dental Practice
07.2013 - 10.2025
Senior dental nurse
James Hull Dental Practice
09.2011 - 06.2013
GCSEs -
Archbishop Grimshaw RC school
NVQ Level 3 - Dental Nursing
Birmingham Dental Hospital