Kwan Yiu Chloe Yeung
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to customers and manage customer's expectations. Strong team player and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact team success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Milton Keynes City Council
02.2023 - Current
- Helped large volume of customers every day with positive attitude.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
Seasonal Retail Assistant
Calendar Club UK
10.2022 - 12.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Private English Tutor
Self-employed
02.2016 - 08.2021
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Worked with students in home environments to provide educational support.
- Developed student confidence through positive reinforcement strategies.
- Improved students' written and verbal English skills through personalized learning programs.
Clerical Assistant
Esther Fung & Company
08.2020 - 10.2020
- Provided clerical support to direct manager by copying, faxing, and filing documents.
- Interacted with customers by email to provide information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Sustainability Internship
University of Leicester
07.2020 - 08.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Arts - Sociology
University of Leicester
Leicester07.2022
A Level - Chinese, Religious Studies, Photography
Llandovery College
Llandovery, Wales08.2019
Skills
- Customer Service
- Client Service and Support
- Active Listening
- Collaborative Environments
- Customer Service Excellence
- Clerical Support
- Administrative Support
- Customer Relationship Management
- Customer Relations
Languages
Chinese (Cantonese)
Native language
English
Advanced
C1
Chinese (Mandarin)
Elementary
A2
Timeline
Customer Service Advisor
Milton Keynes City Council
02.2023 - Current
Seasonal Retail Assistant
Calendar Club UK
10.2022 - 12.2022
Clerical Assistant
Esther Fung & Company
08.2020 - 10.2020
Sustainability Internship
University of Leicester
07.2020 - 08.2020
Private English Tutor
Self-employed
02.2016 - 08.2021
Bachelor of Arts - Sociology
University of Leicester
A Level - Chinese, Religious Studies, Photography
Llandovery College
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