Toby Smith
Rickmansworth,Hertfordshire
Summary
Versatile professional with a solid background in customer service, manual labour, and retail. Demonstrates strong communication and adaptability across various work environments. Collaborates effectively within teams to enhance service offerings and leads initiatives to improve operational efficiency.
Overview
5
5
years of professional experience
Work History
Assistant
Family-Run Car Boot Sale Business
Chorleywood
04.2021 - Current
- Created welcoming environment for sellers and buyers
- Supporting people with questions and concerns
- Assisted with transporting items to and from vehicles
- Managing large sums of cash
- Coordinated hiring process for tables and clothes rails
Supermarket Assistant
Waitrose & Partners
Gerrards Cross, Buckinghamshire
01.2025 - 01.2026
- Greeting all customers warmly and respectfully
- Resolved customer issues using problem-solving techniques
- Processed customer returns, refunds, and exchanges at service desk efficiently.
- Replenished items and organised displays to keep stock looking professional.
- Managed stock organisation effectively
- Supported colleagues through effective multitasking during peak periods
- Dealing with large sums of money
Customer Service Assistant / Front of house
Kebab centre
Rickmansworth
04.2022 - 03.2025
- Welcomed and assisted customers to create enjoyable dining experiences.
- Resolved customer complaints with empathy, providing practical solutions to maintain goodwill.
- Took orders accurately and delivered food promptly.
- Trained new staff on customer service protocols and company systems to enhance team efficiency and consistency in service delivery.
- Facilitated order processing from Deliveroo and Uber Eats, maintaining clear communication with customers.
- Maintained cleanliness and organisation in the dining area.
Education
A-Levels - Sociology , Business , Sport Science
The Reach Free School
Rickmansworth, HRT01-2025
GCSES -
The Reach Free School
Rickmansworth, HRT06-2023
Skills
- Cash handling experience
- Inventory management
- Employee training leadership
- Comprehensive customer service
- Organised and efficient
- Punctual and time management
- Multitasking and being able to support colleagues whenever is needed
- Effective communication skills
- Teamwork and collaboration
- Adaptable learner
- Manual labour fitness
Hobbies and Interests
- Talented and enthusiastic sportsman , playing , watching and coaching
- Learning new languages
- Often socialising with friends
Timeline
Supermarket Assistant
Waitrose & Partners
01.2025 - 01.2026
Customer Service Assistant / Front of house
Kebab centre
04.2022 - 03.2025
Assistant
Family-Run Car Boot Sale Business
04.2021 - Current
A-Levels - Sociology , Business , Sport Science
The Reach Free School
GCSES -
The Reach Free School