Toby Gibbs
Epsom,Surrey
Summary
Dedicated part-time receptionist and bartender with proven skills in customer service and record management. Experienced in creating welcoming environments and maintaining accurate client information. Committed to delivering high-quality service and fostering positive relationships with clients.
Overview
7
7
years of post-secondary education
Work history
Volunteer Receptionist
Citizens Advice Bureau
Leatherhead, Surrey
2025.11 - Current
- Welcomed incoming customers professionally, providing friendly and knowledgeable assistance.
- Guided visitors and clients to appropriate staff, facilitating efficient service delivery.
- Organised and maintained accurate client records, ensuring timely access to information in both digital databases and physical filing systems.
- Complied with Data Protection laws while managing client information.
Bartender
Delaware North
London
2025.10 - Current
- Fostered inviting atmosphere through engaging customer interactions, enhancing overall guest experience.
- Recommended drinks to customers, increasing overall sales.
- Worked closely with team members to deliver seamless service during peak times, improving service efficiency.
- Managed high-stakes game days at Emirates, Wembley, and London Stadium, ensuring efficient service and customer satisfaction.
Education
GCSEs -
Glyn School
Epsom 2018.09 - 2023.06
A-Levels -
Glyn School Sixth Form
Epsom 2023.09 - 2025.06
Skills
- Telephone operation
- Document control
- Data entry
- PC proficient
- Website updates
- 100 WPM typing speed
- Interpersonal communications
- Friendly customer service
- Conflict Resolution
- Discretion and confidentiality
- Reliable punctuality
Affiliations
- Devoted football fan
- Committed to gym and frequent exercise
- Learning guitar and writing music
Timeline
Volunteer Receptionist
Citizens Advice Bureau
2025.11 - Current
Bartender
Delaware North
2025.10 - Current
A-Levels -
Glyn School Sixth Form
2023.09 - 2025.06
GCSEs -
Glyn School
2018.09 - 2023.06