Mary Johnson
Northampton,Northamptonshire
Summary
Dedicated and trustworthy professional with expertise in customer service, front desk security protocols, and reception area maintenance. Skilled in telephone operation, email correspondence, and switchboard management, ensuring seamless communication and efficient operations. Adept at maintaining discretion and confidentiality while demonstrating patience, composure, and attention to detail in high-pressure environments. Committed to delivering exceptional service through reliable punctuality and a positive outlook.
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work history
Receptionist/Switchboard
St Andrews healthcare
Northampton, Northamptonshire
2009.09 - Current
- Assisted with administrative tasks, improving overall functionality of the office.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Completed data entry tasks whilst adhering to strict deadlines.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Maintained accurate logs of visitor entries for security purposes.
- Upheld confidentiality with sensitive information handling procedures.
- Managed phone calls, resulting in effective communication flow within the company.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Issued visitor and contractor passes and recorded visits on security system.
- Kept reception area clean and organised to uphold professional office reputation.
Counter cashier
Northampton borough council
Northampton, Northamptonshire
2007.05 - 2009.08
- Followed all company policies, ensuring smooth operations at the counter.
- Gave change correctly to avoid any monetary disputes.
- Managed queue effectively to minimise waiting time for customers.
- Improved customer experiences with attentive listening skills.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Performed accurate cash counts at store opening and closing.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Enhanced customer satisfaction by delivering efficient and friendly service.
- Kept register balanced through careful money handling practices.
Education
GCSEs - maths, English ,science ,social studies ,art
Kingsthorpe upper school
Northampton, Northamptonshire 1980.09 - 1983.06
Skills
- Email correspondence
- Filing system design
- Positive outlook
- Telephone operation
- Reliable punctuality
- Discretion and confidentiality
- Front desk security protocols
- Patience and composure
- Trustworthy
- Reception area maintenance
- Customer Service
- Calm under pressure
- Attention to Detail
- Data Entry
- Greeting customers
- Telephone skills
- Security understanding
- Telephone etiquette
- Switchboard operation
Affiliations
- Reading
- Gardening