Toby Eatough

• Part-time work in a very busy, fast-paced, food-focused pub
  Working as: Front of House floor/bar staff.

. Greeting and seating customers
. Maintained extensive knowledge of food, drinks and menus to answer customer queries and advise based on allergies and preferences

. Working and communicating as a team
. Taking orders from tables
. Serving food

. Handling customer complaints professionally and resolving issues promptly to ensure customer satisfaction
. Operating tills & Payments
. Bar work (upon turning 16 years old)
. serving beverages (Pouring bears, wines, spirits, soft drinks, teas & coffee)
. cash handling

. Table planning & organising

I started working at The Plough aged 14 years old in the kitchen as a pot wash, learning and understanding how a Pub/restaurant kitchen operates and works as a team. Shortly after, I moved Front Of house serving tables, adapting similar skills to my current job at The Crown.

• I spent 4 days at Stansted Airport Enterprise house at TITAN, where I took part in different departments within the airline such as Operations, Catering, Sales and marketing, Administration, technical and more.
• I also had the opportunity to be onboard an operating flight from Stansted to Palma de mallorca and back after obtaining a temporary airside pass, where I sat in the jump seat of the cockpit for the duration of the flights. This gave me an extensive insight and knowledge of how flights operate, and the skills of the Pilots and cabin crew.