Toby Derrick
Weston-Super-Mare
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Always looking for new challenges, and opportunities to learn.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Welcome and Service Assistant
National Trust
Dunster
2022.04 - Current
- Collaborated with team members to ensure excellent service to 2000 customers daily
- Informed customers of their options for membership and other sales offers, with our department beating targets for membership sign-ups frequently
- Ensured a clean, tidy, and well arranged stock in retail sales areas
- Kindly dealt with members of the public who were aggravated, de-escalating situations that could have reflected poorly on the company
- Processed transactions swiftly, ensuring smooth checkout process for customers
- Ensured that customers felt important, and had a wonderful day out, leading to glowing reviews for the company
Education
Bachelor of Science - Computing for Games
Falmouth University
Falmouth, Cornwall 2023.01 - 2025.01
Skills
- Customer engagement
- Retail environment adaptability
- Decision-Making aptitude
- Product knowledge insightfulness
- Dealing with queries
- POS operation
- Microsoft Office Suite
Affiliations
- Crotchet
- Baking
- Hiking
- Gaming
Timeline
Bachelor of Science - Computing for Games
Falmouth University
2023.01 - 2025.01
Welcome and Service Assistant
National Trust
2022.04 - Current