Toby Cowling
Cambridge,Cambridgeshire
Summary
Reliable retail associate with strengths in inventory management and customer service. Friendly, knowledgeable and hard-working team player. Experienced Waiter of 2 years bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service highly versatile and adaptable to fast-paced, changing environments. Hardworking student with good study skills, demonstration of punctuality and meeting core subject deadlines and readiness to take on demanding assignments. Applies education and personal talents to learn new subjects in detail and delve into challenging topics.
Overview
3
3
years of professional experience
Work history
Shop floor assistant
Waitrose & Partners
2023.09 - Current
- Operated tills with care and precision to accurately process cash and credit card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Explained product benefits maximising customer engagement while driving sales.
- Updated product labelling and pricing to reflect discounts and offers.
Invictus Fire Safety
2021.07 - Current
- During school holidays I have worked under super vision accessing a broad range of companies and business sites across the country navigating London and the underground meeting numerous people assessing buildings for fire risks
- It required me to be methodical, punctual, being professional, working independently and communicating with others
- I had to review and assess clients' records and documentation and recorded my hours worked through weekly timesheets.
Catering staff member
HOMERTON COLLEGE
2022.12 - 2023.06
- General catering and food service for students on occasions I was chosen to deliver silver service and formal dining events.
- Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
- Served food and beverages to dining guests with outstanding customer service.
Waiter
Provenance
2022.06 - 2022.11
- Working in a skill mix team with a range of age groups
- Experience in using a till, waiting tables, maintaining café cleanliness and customer service
- In addition, waiter table service ranging from 2-18 people while delivering a high quality of services.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
GCSEs -
Sawston Village College
CambridgeA-Levels - Economics, Geography and Business Studies
Long Road Sixth Form College
Cambridge 09/2021 - 06/2023
Skills
- Customer service oriented - through my experience working in retail and hospitality I have been able to build and develop my skills in customer service
- Punctual and time management
- Outgoing and enthusiastic
- Results-orientated
Additional Information
- experience or leadership , I have a qualification in sports leadership for which I achieved sports leader of the year award. 2
Timeline
Shop floor assistant
Waitrose & Partners
2023.09 - Current
Catering staff member
HOMERTON COLLEGE
2022.12 - 2023.06
Waiter
Provenance
2022.06 - 2022.11
Invictus Fire Safety
2021.07 - Current
GCSEs -
Sawston Village College
A-Levels - Economics, Geography and Business Studies
Long Road Sixth Form College
09/2021 - 06/2023