Tobi Odunowo
Summary
Results-driven professional with a proven track record in customer service, business development, and finance. Expertise in building client loyalty, driving revenue growth, and leveraging strategic leadership to foster strong team performance. Skilled at developing innovative solutions, maintaining employee engagement, and navigating complex challenges to achieve organizational objectives.
Overview
6
6
years of professional experience
Work History
Business Development Manager
Biacom Agro Nigeria Limited
11.2022 - Current
- Conducted strategic market analysis and competitive research, identifying new business opportunities and driving a 20% increase in annual sales
- Cultivated and maintained relationships with key clients and stakeholders, resulting in a 25% growth in the client base
- Developed and executed targeted sales strategies and marketing campaigns, successfully expanding market presence
- Led cross-functional teams to launch new products, boosting adoption rates by 15%
- Delivered impactful presentations and proposals, increasing contract success rates by 30%
Product Manager, MSME Banking
Access Bank Plc
11.2019 - 10.2022
- Company Overview: Nigeria
- Conducted in-depth market analysis, presenting actionable insights that led to a 20% improvement in customer retention
- Oversaw end-to-end product development, delivering products on schedule and meeting client specifications
- Designed and implemented a long-term pricing strategy, boosting customer loan uptake by 51%
- Defined go-to-market strategies, enabling a 10% faster time-to-market for new products
- Facilitated seamless cross-functional team communication, ensuring alignment on project goals and objectives
- Nigeria
Customer Support Representative (Internship)
Zartech Limited
11.2018 - 09.2019
- Addressed customer inquiries and resolved service-related issues, maintaining a 95% customer satisfaction rate
- Managed customer accounts and processed service requests, achieving a 99% accuracy rate in data handling
- Educated customers on service features, increasing decision-making confidence by 15%
- Collaborated with team members to track and prioritize support tickets, reducing resolution times by 20%
- Conducted follow-up communications, ensuring 98% issue resolution satisfaction and gathering feedback for continuous improvement
Education
MBA - Business Administration
Liverpool John Moores University
Liverpool, England01-2025
B. Agric - Animal Science
Babcock University
06-2018
Skills
- Organizational skills
- Business Development
- Microsoft Excel
- Time management skills
- Microsoft Office Suite
- Presentation creation
- Report writing
- Detail-oriented
- Ability to work under pressure
- Relationship management
- Problem-solving
- Customer service
- Team collaboration
- Workflow improvement
Football, Music, Volunteering, book club.
I enjoy hobbies that enhance both my personal and professional growth. Playing football has strengthened my teamwork and leadership skills, especially when organizing local matches. Music fuels my creativity and helps me recharge, while participating in a book club sharpens my analytical thinking through engaging discussions. Volunteering allows me to give back and develop empathy and communication skills, particularly when mentoring youth. These activities keep me balanced and bring valuable skills to my professional life.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeContract WorkWork Location
RemoteImportant To Me
Work-life balancePersonal development programsWork from home optionFlexible work hours4-day work weekCompany CultureCareer advancementTimeline
Business Development Manager
Biacom Agro Nigeria Limited
11.2022 - Current
Product Manager, MSME Banking
Access Bank Plc
11.2019 - 10.2022
Customer Support Representative (Internship)
Zartech Limited
11.2018 - 09.2019
MBA - Business Administration
Liverpool John Moores University
B. Agric - Animal Science
Babcock University
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