Summary
Overview
Work history
Education
Skills
Certification
VOLUNTEERING
Timeline
Generic

Tobi Ijalusi

Salford,Lancashire

Summary

A dedicated and trained Support Worker with knack for building positive relationships and creating supportive environment. Skilled in managing challenging behaviours and providing emotional support, resulting in improved client well-being and increased independence. Known for fostering trust and promoting positive atmosphere.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Support worker

IBC Healthcare
Stockport, Greater Manchester
06.2025 - Current
  • Administered medication according to schedule, promoting optimal health outcomes.
  • Assisted in maintaining a clean environment for improved client health.
  • Helped achieve patient independence through guided tasks and activities.
  • Completed housekeeping tasks resulting in a clean, safe home environment.
  • Enhanced wellbeing of patients by providing emotional support and companionship.

Operational Support Worker

Sodexo HMP Forest Bank
Salford, Lancashire
04.2024 - 05.2025
  • Maintain accurate records and logbooks related to residents activities, incidents and security checks.
  • Hospital sleepovers and bed watch with sick residents.
  • Assisting vulnerable residents in moving around and also keeping their company.
  • Care for resident on a rotational basis, achieving a 100% satisfaction score

Support worker

Cromwell Medical
Salford, Lancashire
04.2023 - 04.2024
  • Enhanced wellbeing of patients by providing emotional support and companionship.
  • Helped achieve patient independence through guided tasks and activities.
  • Encouraged social integration by facilitating community involvement opportunities.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.

Healthcare Support worker

Pulse Nursing At Home (NHS Project)
Ilkeston, Derbyshire
02.2023 - 05.2023


  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Assisted in all aspects of personal care, retaining comfort and dignity.

Customer Service Executive

DHL Alstom
Derby, Derbyshire
03.2022 - 12.2022
  • Improved customer satisfaction by addressing and resolving complaints swiftly.
  • Managed difficult situations for positive outcomes.
  • Delivered exceptional service to increase customer loyalty.
  • Developed strong product knowledge, customers appreciated the extra information.

Customer Service Executive

Teknohub Solutions Management Limited
Lagos, Nigeria
07.2016 - 02.2022


  • Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
  • Utilised CRM software proficiently, streamlining the complaint handling process.
  • Performed administrative duties efficiently; this included managing schedules, organising files and drafting correspondence.
  • Balanced multiple tasks simultaneously without compromising on quality of service.

Education

Bachelor of Agriculture - Agricultural Economics

University Of Ibadan
01.2010 - 02.2015

Skills


  • Communications skill
  • Conflict resolution
  • Interpersonal relations
  • Empathy and understanding
  • Active listening
  • Time management strategies
  • Clean driving record
  • Palliative care understanding
  • Mental health support
  • Disability support
  • Medication Administration

Certification

CLEAN FULL UK MANUAL DRIVING LICENCE

HEALTH AND SOCIAL CARE LEVEL 3 DIPLOMA

VOLUNTEERING

TEAM LEAD                                                                                               Jan 2017- Mar 2022

SUPPORTING HER PRIME INITIATIVE                                                    Lagos, Nigeria

  • Led a team of volunteers that initiated and managed a community outreach campaign to promote digital literacy workshops, resulting in a 50% increase in workshop attendance over six months.
  • Mentored new volunteers, facilitating their integration into the organization and increasing volunteer retention rates by 25% over the course of one year.

Timeline

Support worker

IBC Healthcare
06.2025 - Current

Operational Support Worker

Sodexo HMP Forest Bank
04.2024 - 05.2025

Support worker

Cromwell Medical
04.2023 - 04.2024

Healthcare Support worker

Pulse Nursing At Home (NHS Project)
02.2023 - 05.2023

Customer Service Executive

DHL Alstom
03.2022 - 12.2022

Customer Service Executive

Teknohub Solutions Management Limited
07.2016 - 02.2022

Bachelor of Agriculture - Agricultural Economics

University Of Ibadan
01.2010 - 02.2015
Tobi Ijalusi