Summary
Overview
Work History
Education
Skills
Timeline
Generic
Daniel Glynn

Daniel Glynn

Salford,Lancashire

Summary

Accomplished Business Analyst with a strong focus on driving business growth through strategic planning and process optimisation. Skilled in data analysis and problem-solving, consistently delivering high-quality insights that lead to measurable improvements in operations and overall business performance.

Overview

4
4
years of professional experience
4019
4019
years of post-secondary education

Work History

Business Analyst

SS&C - Blue Prism
Warrington, Cheshire
12.2021 - 04.2025
  • Led business analysis for 5+ high-impact initiatives, conducting detailed impact assessments that aligned product development with organisational strategy and improved delivery timelines.
  • Defined and contributed to problem statements and business cases, shaping analysis activities that address core business challenges.
  • Collaborated with cross-functional stakeholders and Product Managers to gather requirements, align on priorities, and translate business needs into actionable solutions.
  • Applied wide range of analysis techniques including MoSCoW, SWOT, PESTLE and iterative analysis, supporting both strategic planning and Agile delivery.
  • Mapped and optimised key operational processes, resulting in 20% reduction in processing time and enhanced cross-team transparency.
  • Mapped and modelled end-to-end business processes to identify inefficiencies, streamline workflows, and supporting design of improved operational solutions aligned with strategic objectives.
  • Gathered and analysed business requirements through stakeholder engagement and workshops, translating them into clear, actionable user stories to support Agile development and delivery.
  • Conducted detailed gap analyses to compare current and target states, identifying areas for improvement and recommending solutions to bridge process, performance, and capability gaps.
  • Delivered User Acceptance Testing (UAT) and verified technology alignment with business goals, ensuring smooth platform upgrades and system changes.
  • Conducted detailed competitor analysis across 10+ products, informing product positioning strategy
  • Presented analysis findings and project progress to senior management and stakeholder forums, tailoring communication styles to suit diverse audiences.
  • Created and maintained governance documentation including risk registers, audit trails, and compliance reports to support organisational accountability and control.
  • Delivered 10+ workshops and training sessions for 50+ employees, accelerating adoption of new systems and increasing process compliance.

Risk Analyst

SS&C - Blue Prism
Warrington, Cheshire
07.2021 - 12.2021
  • Performed risk analysis for organizational SOC audit.
  • Identified and selected appropriate external auditor to perform Enterprise SOC Type One and Type Two audit.
  • Assisted in mapping of enterprise risk controls to framework requirements across business functions.
  • Established governance for compliancy project.
  • Led cross mapping of identified enterprise risk controls to applicable security frameworks including ISO27001 and NIST SP 800-53.
  • Created risk assessments and relevant cadences for function and enterprise assessments.
  • Contributed towards the creation of Blue Prism's risk champion network.
  • Worked with risk champions to establish function risks and issues along with action and mitigation plans, leading to creation of effective risk registers within the Auditboard GRC tool.
  • Identified significant cost savings with effective implementation of risk management strategies.
  • Drove change within the organisation by promoting a culture focused on proactive risk management.
  • Fostered strong relationships with stakeholders through clear communication about potential risks and mitigation plans.
  • Conducted rigorous data analysis for improved understanding of key financial risks.

Customer Experience Manager

Octagon Theatre
Bolton, Lancashire
04.2021 - 04.2025
  • Managing customer-facing team of 100 members of staff to effectively deliver an exceptional customer experience to all patrons.
  • Recruiting and developing new employees to support high-quality customer service.
  • Developing highly empathetic customer relationships and earned reputation for exceeding service standard goals.
  • Training new personnel in company operations, policies, and services.
  • Supervising staff and monitoring performance to drive productivity.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

BCS Level 4 - Business Analysis

BCS, The Chartered Institute for IT
Manchester
07.2021 - 01.2023

BCS Foundation Certificate - Business Analysis

BCS, The Chartered Institute For IT
Manchester
07.2021 - 01.2023

National Diploma - Performing Arts

Pendleton College
Salford

GCSEs - 11 GCSEs at Grade A-C (including Mathematics and English)

St Mary's RC High School
07.2006

Skills

  • Employee management
  • Scope and project definition
  • Requirement gathering
  • User Acceptance Testing
  • Process mapping
  • Process development
  • Data analysis
  • Cost-benefit analysis
  • Microsoft Office Suite
  • Power BI
  • Jira/Confluence
  • Lucid Chart
  • First Aid Responder

Timeline

Business Analyst

SS&C - Blue Prism
12.2021 - 04.2025

BCS Level 4 - Business Analysis

BCS, The Chartered Institute for IT
07.2021 - 01.2023

BCS Foundation Certificate - Business Analysis

BCS, The Chartered Institute For IT
07.2021 - 01.2023

Risk Analyst

SS&C - Blue Prism
07.2021 - 12.2021

Customer Experience Manager

Octagon Theatre
04.2021 - 04.2025

National Diploma - Performing Arts

Pendleton College

GCSEs - 11 GCSEs at Grade A-C (including Mathematics and English)

St Mary's RC High School

Similar Profiles

CREATE PROFILE
Daniel Glynn