Daniel Glynn
Salford,Lancashire
Summary
Accomplished Business Analyst with a strong focus on driving business growth through strategic planning and process optimisation. Skilled in data analysis and problem-solving, consistently delivering high-quality insights that lead to measurable improvements in operations and overall business performance.
Overview
4
4
years of professional experience
4019
4019
years of post-secondary education
Work History
Business Analyst
SS&C - Blue Prism
Warrington, Cheshire
12.2021 - 04.2025
- Led business analysis for 5+ high-impact initiatives, conducting detailed impact assessments that aligned product development with organisational strategy and improved delivery timelines.
- Defined and contributed to problem statements and business cases, shaping analysis activities that address core business challenges.
- Collaborated with cross-functional stakeholders and Product Managers to gather requirements, align on priorities, and translate business needs into actionable solutions.
- Applied wide range of analysis techniques including MoSCoW, SWOT, PESTLE and iterative analysis, supporting both strategic planning and Agile delivery.
- Mapped and optimised key operational processes, resulting in 20% reduction in processing time and enhanced cross-team transparency.
- Mapped and modelled end-to-end business processes to identify inefficiencies, streamline workflows, and supporting design of improved operational solutions aligned with strategic objectives.
- Gathered and analysed business requirements through stakeholder engagement and workshops, translating them into clear, actionable user stories to support Agile development and delivery.
- Conducted detailed gap analyses to compare current and target states, identifying areas for improvement and recommending solutions to bridge process, performance, and capability gaps.
- Delivered User Acceptance Testing (UAT) and verified technology alignment with business goals, ensuring smooth platform upgrades and system changes.
- Conducted detailed competitor analysis across 10+ products, informing product positioning strategy
- Presented analysis findings and project progress to senior management and stakeholder forums, tailoring communication styles to suit diverse audiences.
- Created and maintained governance documentation including risk registers, audit trails, and compliance reports to support organisational accountability and control.
- Delivered 10+ workshops and training sessions for 50+ employees, accelerating adoption of new systems and increasing process compliance.
Risk Analyst
SS&C - Blue Prism
Warrington, Cheshire
07.2021 - 12.2021
- Performed risk analysis for organizational SOC audit.
- Identified and selected appropriate external auditor to perform Enterprise SOC Type One and Type Two audit.
- Assisted in mapping of enterprise risk controls to framework requirements across business functions.
- Established governance for compliancy project.
- Led cross mapping of identified enterprise risk controls to applicable security frameworks including ISO27001 and NIST SP 800-53.
- Created risk assessments and relevant cadences for function and enterprise assessments.
- Contributed towards the creation of Blue Prism's risk champion network.
- Worked with risk champions to establish function risks and issues along with action and mitigation plans, leading to creation of effective risk registers within the Auditboard GRC tool.
- Identified significant cost savings with effective implementation of risk management strategies.
- Drove change within the organisation by promoting a culture focused on proactive risk management.
- Fostered strong relationships with stakeholders through clear communication about potential risks and mitigation plans.
- Conducted rigorous data analysis for improved understanding of key financial risks.
Customer Experience Manager
Octagon Theatre
Bolton, Lancashire
04.2021 - 04.2025
- Managing customer-facing team of 100 members of staff to effectively deliver an exceptional customer experience to all patrons.
- Recruiting and developing new employees to support high-quality customer service.
- Developing highly empathetic customer relationships and earned reputation for exceeding service standard goals.
- Training new personnel in company operations, policies, and services.
- Supervising staff and monitoring performance to drive productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
BCS Level 4 - Business Analysis
BCS, The Chartered Institute for IT
Manchester 07.2021 - 01.2023
BCS Foundation Certificate - Business Analysis
BCS, The Chartered Institute For IT
Manchester 07.2021 - 01.2023
National Diploma - Performing Arts
Pendleton College
SalfordGCSEs - 11 GCSEs at Grade A-C (including Mathematics and English)
St Mary's RC High School
07.2006
Skills
- Employee management
- Scope and project definition
- Requirement gathering
- User Acceptance Testing
- Process mapping
- Process development
- Data analysis
- Cost-benefit analysis
- Microsoft Office Suite
- Power BI
- Jira/Confluence
- Lucid Chart
- First Aid Responder
Timeline
Business Analyst
SS&C - Blue Prism
12.2021 - 04.2025
BCS Level 4 - Business Analysis
BCS, The Chartered Institute for IT
07.2021 - 01.2023
BCS Foundation Certificate - Business Analysis
BCS, The Chartered Institute For IT
07.2021 - 01.2023
Risk Analyst
SS&C - Blue Prism
07.2021 - 12.2021
Customer Experience Manager
Octagon Theatre
04.2021 - 04.2025
National Diploma - Performing Arts
Pendleton College
GCSEs - 11 GCSEs at Grade A-C (including Mathematics and English)
St Mary's RC High School
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