Tinotenda Mutanga
Summary
I am a proactive, inventive, and compassionate support worker with extensive experience in providing care and fostering well-being for vulnerable adults. I am known for my professionalism, empathy and resilience, even in highly volatile situations. I maintain a positive outlook and always strive to find innovative solutions and achieve the best outcomes for those in my care. I am dedicated to creating nurturing, safe environments while supporting the emotional and social development of individuals with diverse needs.
Overview
16
16
years of professional experience
Work History
Live-In carer
Home Instead
Swaffham, Norfolk
04.2024 - Current
- Helping clients make and mange appointments.
- Encouraging independence by supporting in day-to-day chores where possible.
- Maintaining clean living environment for promoting hygiene and safety.
- Supporting emotional well-being through empathetic interactions.
- Handling emergency situations calmly, ensuring quick response for the safety of the client.
- Facilitated communication with family members regarding client's condition.
- Managing medication for ensuring regular intake and preventing complications.
- Keeping records of client's progress, assisting in adjusting care plans accordingly.
- Preparing nutritious meals, contributing to overall health improvement.
- Providing companionship by engaging in stimulating conversations and activities.
- Performing light housekeeping tasks, creating a comfortable living space for the client.
- Safely transporting and accompanying clients to appointments and activities.
Telesales Representative
Efficient Living
Braintree, Essex
05.2022 - 01.2024
- Provided customers with knowledgeable and timely responses to questions and concerns.
- Trained new hires and led team of 8 telemarketers.
- Responded to questions with knowledgeable responses.
- Contacted private individuals or businesses by telephone to solicit sales.
- Developed at least 5-10 new leads each day.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Broke down objections using friendly, persuasive strategies.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Increased client retention by building instant rapport and establishing customer trust.
Plant-based Chef De Partie
Adesse at Selfrideges
Bond Street, London
11.2021 - 04.2022
- Collaborated with head chef to create innovative, seasonal menus and menus for Selfrideges VIP guests special events.
- Handled special customer requests to meet dietary needs and mitigate allergen risks.
- Followed recipe specifications strictly to produce high volume of food ready for service.
- Produced and plated food in officiant timescales.
- Plated completed meals with meticulous attention to presentation and portion control.
- Managed food usage by First-In, First-Out (FIFO) rules, avoiding unnecessary waste.
- Checked freezers and refrigerators to verify correct storage and temperatures.
Covid 19 LFT Site Manager
Commisceo Primary Care
Southend-on-Sea, Essex
12.2020 - 05.2021
- Established work schedules and assignments for employees to maintain staffing levels in all 3 sites at all times.
- Complied with operational standards and safety regulations from company and Government.
- Managed and led team of 8 workers in each site.
- Safely escorted patients to safely fill out necessary paper work before taking Covid LFT tests.
- Talked patients through taking Coronavirus test safely and correctly.
Self Employed Live-in Carer
TKNM Care Ltd
01.2018 - 08.2020
- Worked with 6 separate patients over a three year period.
- Oversaw medication administration for clients daily.
- Provided care for patients with dementia.
- Maintained excellent standards of patient hygiene, assisting with bathing, toileting, shopping and cooking meals.
- Maintained clean and well-organised environment to promote client happiness and safety.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming, maintaining clean and tidy environment for patient.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies, improving overall wellbeing.
- Logged client progress and updates daily.
Learning Disability Support Assistant
Zero Three Care
Braintree, Essex
01.2017 - 06.2017
- Provided safe mobility support to help patients move around personal and public spaces.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Safely drove clients to social activities and appointments.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Identified preferred communication methods for service users such as sign.
- Adhered to all company requirements for patient interactions and care standards.
- Assisted with personal hygiene tasks such as bathing, dressing and toilet.
- Kept detailed daily logs with care actions, patient behaviours and all incidents.
Support Worker (Older Adults in Care)
Cambian
Colchester, Essex
04.2013 - 09.2016
- Provided patients with opportunities for social activities including social events, money management and daily living skills to maintain well-rounded care offerings and enhance mental wellbeing.
- Coordinated movement routines for patients according to individual requirements, ensuring weekly outings to maintain quality of life.
- Managed and updated patient daily records on a daily basis, ensuring referrals and additional documentation were filed correctly for ease of use.
- Monitored, maintained and improved physical, emotional and social wellbeing of residents through.
- Supported mealtimes through helping patients pick healthy and balanced meals.
- Updated daily food and fluid intake charts to monitor patient health.
- Closely monitored changes in service user behaviour to prevent them from escalating.
Crew Member
McDonalds
Braintree, Essex
01.2009 - 12.2012
- Learned all required tasks quickly to maximise performance.
- Contributed to team success by completing jobs quickly and accurately.
- Resolved issues quickly to maintain productivity goals.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Prepared customer meals.
Education
Plant-Based Chef
VegChef Scandavia
Sweden, Rimbo08.2020
Some College (No Degree) - BTEC Print and Publishing
Braintree College
Braintree, Essex07.2012
High School Diploma - BTEC Media
Braintree Collage
Braintree, Essex07.2010
GCSE -
Chelmsford College
Chelmsford, Essex07.2009
GCSE -
Alec Hunter
Braintree, Essex06.2008
Skills
- Team leadership
- Verbal and written communication
- Willingness to learn
- Organisation
- Resilience
- De-escalation techniques
- Supporting emotional and social development
- First Aid
- Records management
- Compassionate care
- Nutrition knowledge
References
References available upon request.
Timeline
Live-In carer
Home Instead
04.2024 - Current
Telesales Representative
Efficient Living
05.2022 - 01.2024
Plant-based Chef De Partie
Adesse at Selfrideges
11.2021 - 04.2022
Covid 19 LFT Site Manager
Commisceo Primary Care
12.2020 - 05.2021
Self Employed Live-in Carer
TKNM Care Ltd
01.2018 - 08.2020
Learning Disability Support Assistant
Zero Three Care
01.2017 - 06.2017
Support Worker (Older Adults in Care)
Cambian
04.2013 - 09.2016
Crew Member
McDonalds
01.2009 - 12.2012
Plant-Based Chef
VegChef Scandavia
Some College (No Degree) - BTEC Print and Publishing
Braintree College
High School Diploma - BTEC Media
Braintree Collage
GCSE -
Chelmsford College
GCSE -
Alec Hunter
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