Hi, I’m
TIWONGE MCHERE BANDA
Work Preference
Summary
Motivated, dedicated professional with vast experience in adult care and excellent customer service. Compassionate about delivering high quality care that promotes independence and quality of life for individuals with diverse needs while adhering to health, safety and compliance standards. Engage with clients and families to fulfil individual needs, ensuring dignity and respect while building long-lasting trusting relationships. Friendly, approachable and compassionate with a natural ability to connect with people. Bring strong communication skills and patience to ensure comfort and understanding in challenging situations. Reliable and always ready to lend helping hand, promoting supportive environment. Aiming to leverage these transferable skills in roles demanding reliability, compassion, empathy and high-quality service delivery.
Overview
5
years of professional experience
Work History
Allied Care- Ash Gables Chippenham, Wiltshire
Adult Support Worker
07.2025 - Current
Job overview
- Providing personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Following individual care plans carefully, always maintaining a warm and friendly approach.
- Monitoring residents' progress and documenting observations, contributing to comprehensive care assessments, and reports.
- Assisting residents with daily living activities, including personal hygiene, meal preparation, and mobility, while promoting independence.
- Offering emotional support and companionship, and reducing feelings of isolation among clients.
- Cleaning the residents' home, making sure all infection control procedures are conducted and followed on every shift.
- Always maintaining residents' confidentiality and treating them with respect, ensuring their dignity is maintained and not violated.
- Tracking and documenting client behaviours, activity engagement, skills development, and notable incidents.
- Developing trusting relationships with service users and advocating on their behalf.
Thames WaterSwindon, Wiltshire
Customer Service Advisor
10.2022 - 01.2025
Job overview
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Handled customer complaints and provided solutions within required time limits while boosting customer satisfaction levels
- Maintained accurate records of all customer interactions.
- Processed customer accounts and ensured records were current.
- Followed established communication procedures and guidelines.
- Achieved high quality monitoring statistics.
- Supported training for new starters while managing calls during busy periods.
Amazon LogisticsSwindon, Wiltshire
Warehouse Operative
11.2021 - 06.2022
Job overview
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Consistently complied with workplace health and safety measures to minimise operational risk.
- Providing exceptional customer service to delivery drivers when dispatching parcels.
- Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries.
Give Directly (Malawi)
Remote Field Officer
11.2020 - 08.2021
Job overview
- Conducting phone-based interviews, matching candidate information from the database with that provided during phone interviews.
- Manually entering accurate candidate data in Salesforce in detail during interviews (multitasking).
- Solving problems and conflicts as they arise during interviews with recipients, recording, and reporting accordingly (Problem Solving).
- Exceeding daily targets (self-driven with minimal or no supervision).
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Followed-up on customer interactions to provide further support.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- Employed strong communication skills to explain complex information in a clear and understandable manner to customers.
Education
Cambridge Regional College
from TQUK LEVEL 2 Certificate in Principles of Business Administration (RQF)
01-2025
University Overview
Mzuzu University of Malawi
BSc from Water Resources Management & Dev
01.2019
University Overview
Skills
- Compassionate care provision
- Care plan implementation
- Personal care
- Health and safety compliance
- Infection control procedures
- Progress documentation
- Time management
- Willingness to learn
- Safeguarding policies
- Administration tasks
- IT proficiency
Languages
English
Education
Education
otherAvailability
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Timeline
Adult Support Worker
Allied Care- Ash Gables
07.2025 - Current
Customer Service Advisor
Thames Water
10.2022 - 01.2025
Warehouse Operative
Amazon Logistics
11.2021 - 06.2022
Remote Field Officer
Give Directly (Malawi)
11.2020 - 08.2021
Cambridge Regional College
from TQUK LEVEL 2 Certificate in Principles of Business Administration (RQF)
Mzuzu University of Malawi
BSc from Water Resources Management & Dev