TIWONGE MCHERE BANDA
Bristol,South Gloucestershire
Summary
Dedicated professional with experience in customer service and adult support. Committed to promoting independence and quality of life for individuals with diverse needs. Strong organisational skills and attention to detail, driving client satisfaction and operational success. Capable of fostering positive and inclusive environment while assisting with daily activities, personal care, and emotional support. Exceptional communication and interpersonal skills, ensuring strong relationships with clients and colleagues.
Overview
5
5
years of professional experience
Work History
Adult Support Worker
Allied Care- Ashgables
Chippenham, Wiltshire
07.2025 - Current
- Providing compassionate and high-quality support to adults with disabilities, mental health issues, promoting independence, and improving their quality of life.
- Following individual care plans carefully, always maintaining a warm and friendly approach.
- Monitoring residents' progress and documenting observations, contributing to comprehensive care assessments, and reports.
- Assisting residents with daily living activities, including personal hygiene, meal preparation, and mobility, while promoting independence.
- Providing personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Offering emotional support and companionship, and reducing feelings of isolation among clients.
- Cleaning the residents' home, making sure all infection control procedures are conducted and followed on every shift.
- Always maintaining residents' confidentiality and treating them with respect, ensuring their dignity is maintained and not violated.
- Tracking and documented client behaviours, activity engagement, skills development and notable incidents.
Customer Service Advisor
Thames Water
Swindon, Wiltshire
10.2022 - 01.2025
- Assisted customers as first point of contact for resolving queries.
- Identified and understood customers' needs to support satisfaction levels.
- Handled customer complaints and provided solutions within required time limits.
- Maintained accurate records of all customer interactions.
- Processed customer accounts and ensured records were current.
- Followed established communication procedures and guidelines.
- Engaged with customers to enhance their experience.
- Achieved high quality monitoring statistics.
- Supported training for new starters while managing calls during busy periods.
- Minimised after contact work to 20 seconds before the next call.
- Recorded customer conversations during calls to manage high volume efficiently.
Field Officer
Give Directly (Malawi)
11.2020 - 08.2021
- Conducting phone-based interview -matching candidate information from database with that provided during phone interviews.
- Manually entering accurate candidate data in Salesforce in detail during interviews (multi-tasking)
- Solving problems/conflicts as they arise during interviews with recipients, recording and reporting accordingly (Problem Solving)
- Conducting interviews out in the target areas if technical issues arise with remote operations (adapting to change)
- Exceeding daily targets (self-driven under minimal or no supervision)
Education
TQUK LEVEL 2 Certificate in Principles of Business Administration (RQF)
Cambridge Regional College
Cambridge01-2025
BSc - Water Resources Management & Dev
Mzuzu University of Malawi
Mzuzu01.2019
Skills
- Compassionate care provision
- Client relationship management
- Daily living support
- Health and safety compliance
- Infection control procedures
- Progress documentation
- Time management
- Willingness to learn
Languages
English
Timeline
Adult Support Worker
Allied Care- Ashgables
07.2025 - Current
Customer Service Advisor
Thames Water
10.2022 - 01.2025
Field Officer
Give Directly (Malawi)
11.2020 - 08.2021
TQUK LEVEL 2 Certificate in Principles of Business Administration (RQF)
Cambridge Regional College
BSc - Water Resources Management & Dev
Mzuzu University of Malawi