Tiri Mushangwe
Frimley Green,Surrey
Summary
Accomplished professional with extensive expertise in team leadership, customer service delivery, and office operations. Proficient in computer literacy including Microsoft Office, professional written correspondence, and diary scheduling. Demonstrates exceptional skills in escalated complaint handling, performance appraisals, and GDPR compliance monitoring. Adept at policy implementation and enforcement, with a strong focus on ethical conduct and resilience under pressure. Committed to inspiring motivation and achieving key performance indicators through effective delegation mastery and constructive criticism.
Overview
23
23
years of professional experience
9
9
years of post-secondary education
Work history
Stock controller
Healthcare Partners (NHS)
Guildford, Surrey
2024.11 - Current
- Maintained excellent supplier relationships for smooth operations and consistent deliveries.
- Conducted regular stock takes, ensuring accurate inventory at all times.
- Troubleshot any issues that arose during the receiving or dispatching of goods efficiently without causing delays.
- Managed stock levels for optimal Hospital performance.
- Monitored stock movement, swiftly addressing any discrepancies or issues identified.
- Investigated missing items, discrepancies and losses.
- Maintained neat and clean store areas in line with health and safety policies.
- Used barcode scanners to document inventory transactions, maintaining accuracy and efficiency throughout stock room.
- Organised stock based on rotation requirements and expected use.
Sales Office Team Leader
Farm Tech Supplies Ltd
Alton, Hampshire
2024.05 - 2025.10
- Streamlined invoice processing procedures for smoother financial operations.
- Organised staff holiday schedules without disrupting workflow continuity.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Processed invoices and purchase orders with high attention to detail.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
Customer Experience Team Leader & Affiliate Sales
Cinch Cars Ltd
Hook, Hampshire
2020.11 - 2024.04
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Monitored daily operations whilst reducing operational cost significantly.
- Introduced innovative solutions which maximised output without compromising quality.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Developed strategies for improved performance level across the team.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Fostered a high-performing environment to drive productivity and quality.
- Increased team cohesion by implementing regular feedback sessions.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Coached team members through new or difficult workflows.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Encouraged open communication, fostering a positive work culture.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Upskilled team members by planning and delivering training workshops.
- Recognised exceptional individual performance for improved motivation.
- Assembled & managed rota to navigate work flow and cope through busy periods
- Support staff through difficult personal situations
- Influence and motivate staff through inter team initiatives & team building exercises
- Manage key KPI's
SELF EMPLYOED DELIVERY DRIVER
Amazon & Parcel Force
2020.12 - 2021.10
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Completed emergency deliveries successfully despite challenging conditions.
- Provided excellent customer service, enhancing company reputation.
- Navigated various routes efficiently, leading to increased route coverage.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Completed deliveries with smile and patient, personalised service.
Credit Hire Claims Manager
4TH DIEMENSION
Egham, Surrey
2020.03 - 2020.06
- Covid reduced duties rendering this newly formed role redundant
Credit Hire Recovery Specialist/Team Leader
ENTERPRISE RENT-A-CAR – ALDERSHOT, HANTS
ALDERSHOT, HANTS
2012.05 - 2020.03
- Maintained detailed records of all interactions with clients, ensuring transparency and accountability.
- Mitigated losses by implementing efficient recovery strategies.
- Established effective communication channels with clients, resulting in better cooperation.
- Managed cases effectively to ensure timely resolution of debts.
- Provided comprehensive reports on case progress at regular intervals.
- Improved customer relations by providing excellent service during debt recovery procedures.
- Utilised conflict resolution skills to manage difficult situations during negotiations successfully.
- Trained and mentored new team members on scripts, company services and performance strategies to foster team success.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Increased team cohesion by implementing regular feedback sessions.
- Coached team members through new or difficult workflows.
- Led team of 7 to achieve KPI targets and successfully complete assigned projects.
Membership Sales Advisor
VILLAGE HOTEL- Farnborough, Hants.
Farnborough, Hants
2010.05 - 2012.04
Sky Retail Sales Agent
BSKYB- SOUTH EAST
SOUTH EAST
2009.12 - 2010.04
Membership Sales Advisor
VILLAGE HOTEL- Farnborough, Hants.
Farnborough, Hants
2008.11 - 2009.11
Outbound Call Centre
THOMSON LOCAL DIRECTORIES- Farnborough, Hants.
Farnborough, Hants
2008.02 - 2008.09
Telephone Interviewer
MARKETING SCIENCE- Winchester, Hants
Winchester, Hants
2007.02 - 2008.02
Sales Assistant
SPORTS WORLD LTD- FRIERN BARNET, NORTH LONDON
FRIERN BARNET, NORTH LONDON
2003.02 - 2006.09
Education
Higher National Diploma - Digital Marketing
Brentwood Open Learning College
2020.01 - 2020.04
A Level - Law, Film Studies, Communication
BARNET COLLEGE
2002.01 - 2005.01
GCSE - English
BARNET COLLEGE
2003.01 - 2004.01
GCSE - Science, Information Technology, French, Physical Education
ASHMOLE SCHOOL
1996.01 - 2001.01
Skills
- Computer Literate including Microsoft Office
- Professional Written Correspondence
- Team development strategies
- Escalated complaint handling
- Team performance & data analysis
- Performance appraisals
- Diary Scheduling
- Office Conduct & Operations
- Workload Management
- Customer Service Delivery
- Administration Duties
- Invoicing
- Impeccable Telephone Manner
- Competent Negotiator
- Difficult Conversations
- Policy implementation and enforcement
- Leadership proficiency
- Decisive decision-making
- Constructive criticism
- Delegation mastery
- Goal setting expertise
- Employee performance reviews
- GDPR compliance monitoring
- Disciplinary procedures
- Key Performance Indicator (KPI) management
- Customer relationship management
- Report-writing
- Initiative taking
- Resilience under pressure
- Inspiring motivation
- Leadership skills
- Team Leadership
- Time-management
- Rota assembly & management
- Ethical conduct
Additional Information
Leisure/Interests – I am very open-minded, outgoing and enthusiastic about sports. I love going to the gym and keeping fit. My capacity for learning is never ending, because learning is the key to progression this is of great importance to me and my self esteem.
Additional information
- Date of Birth- 25th April 1985
- Health- Excellent
- Gender- Male
- References - Available on request
Timeline
Stock controller
Healthcare Partners (NHS)
2024.11 - Current
Sales Office Team Leader
Farm Tech Supplies Ltd
2024.05 - 2025.10
SELF EMPLYOED DELIVERY DRIVER
Amazon & Parcel Force
2020.12 - 2021.10
Customer Experience Team Leader & Affiliate Sales
Cinch Cars Ltd
2020.11 - 2024.04
Credit Hire Claims Manager
4TH DIEMENSION
2020.03 - 2020.06
Higher National Diploma - Digital Marketing
Brentwood Open Learning College
2020.01 - 2020.04
Credit Hire Recovery Specialist/Team Leader
ENTERPRISE RENT-A-CAR – ALDERSHOT, HANTS
2012.05 - 2020.03
Membership Sales Advisor
VILLAGE HOTEL- Farnborough, Hants.
2010.05 - 2012.04
Sky Retail Sales Agent
BSKYB- SOUTH EAST
2009.12 - 2010.04
Membership Sales Advisor
VILLAGE HOTEL- Farnborough, Hants.
2008.11 - 2009.11
Outbound Call Centre
THOMSON LOCAL DIRECTORIES- Farnborough, Hants.
2008.02 - 2008.09
Telephone Interviewer
MARKETING SCIENCE- Winchester, Hants
2007.02 - 2008.02
Sales Assistant
SPORTS WORLD LTD- FRIERN BARNET, NORTH LONDON
2003.02 - 2006.09
GCSE - English
BARNET COLLEGE
2003.01 - 2004.01
A Level - Law, Film Studies, Communication
BARNET COLLEGE
2002.01 - 2005.01
GCSE - Science, Information Technology, French, Physical Education
ASHMOLE SCHOOL
1996.01 - 2001.01