Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic
Josh Owen

Josh Owen

Bagshot,Surrey

Summary

Creative and detail-orientated professional with 8 years of strong transferable administrative and leadership experience within the hospitality sector.


Premier Inn has strengthened my operational skills, especially organisation, punctuality, and dedication to maintaining the hotel and team under pressure. known for going above and beyond to ensure the hotel operations are meeting company standards and KPIs.


A thorough and keen learner eager to build on my knowledge and to ensure correct delivery of tasks. A Loyal team player that thrives in structured and organised settings.



Overview

12
12
years of professional experience

Work history

Deputy Hotel Manager (Single Site Hotel Manager)

Premier Inn
Bagshot
11.2020 - 11.2024
  • Mapped into this role following an internal restructure during the COVID-19 pandemic, combining responsibilities of my previous role with those of the Head Housekeeper
  • Responsible for the full daily operations of the hotel, reporting to a dual-site Hotel Manager
  • Executed emergency response protocols for safe, secure and compliant environment.
  • Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
  • Managed hotel budgets through careful planning and business strategy.
  • Controlled expenditure, oversaw purchasing and maintained accurate counts.
  • Ensured pristine room conditions to enhance guest comfort.
  • Conducted regular property inspections to maintain high standards of cleanliness and repair.
  • Maintained compliance with health and safety regulations within the premises.
  • Established effective communication channels between departments for seamless operation.
  • Investigated negative reviews and took corrective action enhancing future guest experiences.
  • Directed staff schedules and rosters, optimising workforce efficiency.
  • Recruited and onboarded new staff to meet performance standards.
  • Managed customer service interactions, addressing concerns and preserving positive experiences.
  • Oversaw inventory and stock management, optimising levels for operational continuity.
  • Adhered to company policies and brand standards to support outstanding guest experiences.
  • Inspected facility to identify and promptly address maintenance needs.

Hotel Manager (Secondment)

Premier Inn
Bagshot, Surrey
05.2021 - 09.2021
  • Chosen to take charge of the hotel while a new Dual Site Hotel Manager was hired
  • Reported directly to the Regional Operations Manager for the Surrey region


Assistant Hotel Manager

Premier Inn
11.2018 - 11.2020
  • Mapped into this role after an internal restructure, incorporating previous responsibilities with added duties in business administration
  • Managed health and safety checks, financial key control checks, payroll administration, reception shift management, and guest services
  • Led and managed a team of 11
  • Achieved key performance indicators in service and cleanliness scores, cost per sleeper, labour forecasting, and passing all NSF and finance audits

Receptionist / Housekeeping Supervisor

Premier Inn
05.2018 - 11.2018
  • Continued to manage reception duties while also taking on supervisory responsibilities in housekeeping
  • Acted as a mentor and trainer to new Head Housekeepers, assisting with their transition

Head Housekeeper

Premier Inn
03.2017 - 05.2018
  • Managed the housekeeping department, overseeing a small team of six
  • Improved condition of rooms to boost guest comfort by implementing strict cleaning standards.
  • Trained new members of the team, ensuring high quality service delivery.
  • Coordinated staff schedules for smooth running of operations.
  • Managed laundry operations, ensuring clean linens at all times.
  • Delegated tasks according to individual strengths, boosting team efficiency.
  • Inspected rooms before check-in to ensure top-notch services for guests' arrival.
  • Instructed staff on use of new cleaning tools, improving their productivity levels.
  • Managed and supervised a team 6 housekeeping staff to consistently exceed guest expectations.

Receptionist

Premier Inn
08.2016 - 03.2017
  • Managed phone calls and emails , resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Managed reservations , amendments , cancellations and check-ins.
  • Processed payments , cash handling and invoices
  • Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
  • Maintained security measures, protecting guest personal information and privacy.

Healthcare Assistant

Lloyd's Pharmacy
04.2015 - 08.2016
  • Conducted regular stock checks to maintain an accurate inventory system.
  • Received deliveries and stocked goods on shelves efficiently for easy accessibility.
  • Greeted customers and provided friendly, knowledgeable healthcare advice and service.
  • Retained pharmacy stock knowledge to provide helpful customer advice.
  • Operated till accurately processing card payments and cash handling

School Work Experience

Premier Inn
10.2012 - 10.2012
  • Assisted with general duties within housekeeping

Education

BTEC - Business subsidiary diploma

Collingwood College Sixth Form
Camberley, Surrey
09/2014 - 07/2016

BTEC - Business Diploma

Collingwood College Sixth Form
Camberley, Surrey
09/2014 - 07/2016

BTEC - Travel & Tourism Subsidiary Diploma

Collingwood College Sixth Form
Camberley, Surrey
09/2014 - 07/2016

A-Levels - Communication & Culture

Collingwood College Sixth Form
Camberley, Surrey
09/2014 - 07/2015

GCSEs - English Language,English Literature, Mathematics, Sciences , Photography , Design Technology Textile

Collingwood College
Camberley, Surrey
09/2012 - 07/2014

Skills

  • Administration
  • Policies and procedures
  • Interpersonal communications
  • Repairs and Maintenance Coordination
  • Organisational Strength and Attention to Detail
  • Computer Literate including Microsoft Office
  • Telephone & Email
  • Operations Management
  • Operational Support
  • Payroll Management
  • Reservation Management
  • Customer Service &Complaints Handling
  • Problem-solving
  • Recruiting , Training & Mentoring

Affiliations

  • Peaceful walks along the coast & Spending quality time with close family and friends.
  • Interior Design and Space Planning: I have a strong interest in interior design and enjoy experimenting with furniture layouts and decorative elements. This passion translates into a keen eye for detail, which I believe enhances the overall guest experience by ensuring that public areas and guest spaces are aesthetically pleasing and welcoming.
  • Organisation: I take pleasure in organising spaces and processes, which aligns with my commitment to creating seamless and efficient guest journeys. I enjoy finding creative ways to optimise spaces and improve the functionality of areas that guests interact with.
  • Creativity: As a creative individual, I am always looking for opportunities to contribute innovative ideas that can enhance the guest experience, whether it's through personalised service touches or creating a memorable first impression

Languages

English
Fluent

References

References available upon request.

Timeline

Hotel Manager (Secondment)

Premier Inn
05.2021 - 09.2021

Deputy Hotel Manager (Single Site Hotel Manager)

Premier Inn
11.2020 - 11.2024

Assistant Hotel Manager

Premier Inn
11.2018 - 11.2020

Receptionist / Housekeeping Supervisor

Premier Inn
05.2018 - 11.2018

Head Housekeeper

Premier Inn
03.2017 - 05.2018

Receptionist

Premier Inn
08.2016 - 03.2017

Healthcare Assistant

Lloyd's Pharmacy
04.2015 - 08.2016

School Work Experience

Premier Inn
10.2012 - 10.2012

BTEC - Business subsidiary diploma

Collingwood College Sixth Form
09/2014 - 07/2016

BTEC - Business Diploma

Collingwood College Sixth Form
09/2014 - 07/2016

BTEC - Travel & Tourism Subsidiary Diploma

Collingwood College Sixth Form
09/2014 - 07/2016

A-Levels - Communication & Culture

Collingwood College Sixth Form
09/2014 - 07/2015

GCSEs - English Language,English Literature, Mathematics, Sciences , Photography , Design Technology Textile

Collingwood College
09/2012 - 07/2014
Josh Owen