Hotel Receptionist
Motel 6
09 2022 - 02 2023
Hi, I’m
Tiondria Hail
Houston,United States
Summary
Enthusiastic Hotel Receptionist with extensive expertise in providing first-class hospitality experiences. Cares for guests with friendly and attentive service, excellent attention to detail and thorough administration processes. Boosts revenue through restaurant and tourism upselling. Motivated individual eager to contribute value in administration and guest support services. Personable and tactful communicator with astute problem-solving skills. High-energy Hotel Receptionist equipped to meet guest needs with exceptional reservations management. Answers guest questions to explain room rates, policies and requirements. Offers unparalleled patron support to drive satisfaction and loyalty. Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail.
Work history
Motel 6Houston, US
Hotel Receptionist
09 2022 - 02 2023
Job overview
- Registered guest information on hotel database to maintain accuracy.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Scheduled and made reservations for guests using hotel and management software.
- Directed customer calls and communicated messages to relevant team members.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Greeted guests and facilitated check-in and check-out procedures.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Provided guests with keys and directions to room.
- Submitted incident and activity reports to manager to inform future decision-making on policies.
- Collected and processed guest data in line with data protection regulations.
- Recorded guest account activity to produce accurate bills upon departure.
- Issued guest room keys with advice on location and access.
Education
Hightower highschool
GED from Healthcare
Skills
- Methodical multitasking
- Exemplary customer service
- Microsoft adept
- Professionally presented
- Keen problem solver
- File management
- Multi-line telephone systems
- Guest services
- Group services
- Payment processing
- Administrative skills
- Conflict management
- Hospitality services
- Reservations systems
- Night audit
- Time management
- Team building
- [Area of certification] qualified
- Marketing
- Accounting
- Leadership
- Google Workspace
- Knowledge of [Software]
Timeline
Hightower highschool
GED from Healthcare