Bianca Gheorghe
Cheltenham,Cheltenham
Summary
- Detail-focused Head Waitress committed to maintaining exceptional service, cleanliness and brand standards. Builds rapport quickly to maximise customer comfort and deliver first-class hospitality experiences. Confident leader, aiding productivity through dedicated teamwork. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.
- Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail.
Hard-working waiter, with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Leisure Hotel Receptionist
DoubleTree by Hilton
Cheltenham
2023.08 - Current
- Built positive relationships with clients to encourage continued class attendance.
- Demonstrated safe equipment use for minimised risk of injury or damage.
- Administered first aid, reporting incidents and near misses when required.
Beauty and Fragrance Consultant
Artisan People
Cheltenham
2023.03 - 2023.08
- Served up to 60 clients daily while representing luxury brand values.
- Continuously exceeded client expectations, providing tailored advice and demonstration on how to create trend-forward looks.
- Effectively demonstrated new products, engaging and enthusing customers to enhance purchase rates by 95%.
Casino supervisor
Be Lucky
Cheltenham
2022.08 - 2023.03
- Complied with regulatory standards and requirements.
- Served customers with excellent customer service skills to facilitate positive experiences.
- Stayed up-to-date on policies and rules to maintain consistency.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Waitress supervisor
Dolce&Salato
Cheltenham
2022.04 - 2022.08
- Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
- Quickly established positive rapport with customers to elevate guest experience and maximise upselling opportunities.
- Opened and closed restaurant in line with company protocols, conducting rigorous health and safety and hygiene checks.
- Provided constructive feedback to drive performance of waiting staff through regular 1:1 and team meetings.
Casino Attendant
Be Lucky
Cheltenham
2021.03 - 2022.03
- Developed plans and strategies to promote continuous improvement.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Worked flexible hours, covering nights, weekends and bank holidays.
Barista/Assistant Manager
Bills Restaurant
Cheltenham
2019.10 - 2020.03
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Led team to deliver outstanding hospitality operations.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Monitored bar expenses and operations to minimise costs.
- Organised special events and functions and corporate lunches.
Cashier supervisor
William Hill
Cheltenham
2018.09 - 2019.02
- Resolved customer complaints and answered queries about store products.
- Delivered outstanding customer care with proactive sales and listening skills.
- Completed opening and closing procedures each day.
- Reduced customer wait times through optimised checkout processes.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
Education
GCSEs -
2017.01 - 02/2018
- English A
- Maths A
Certificate of Education - Hair stailyst
2014.09 - 09/2016
- Classic Nails Tehnician
- Nails Gel Extension
Skills
- Exemplary customer service
- Methodical multitasking
- Service management
- Keen problem solver
- Reservations systems
- Administrative skills
- Group services
- Hospitality services
- Multi-line telephone systems
- Guest services
- Accounting
- Payment processing
- Microsoft adept
- Professionally presented
Certification
Less than 1 year)
waitress (6 years)
Cleaning (Less than 1 year)
Eyebrows ( 8 years) gel nails and Classic ( 6years )
Communication skills (6 years)
English (7 years)
Customer service (6 years)
Additional Information
- Eligible to work in the UK: Yes, Highest Level of Education: A-Level or equivalent
Languages
Romanian
Native
Timeline
Leisure Hotel Receptionist - DoubleTree by Hilton
2023.08 - Current
Beauty and Fragrance Consultant - Artisan People
2023.03 - 2023.08
Casino supervisor - Be Lucky
2022.08 - 2023.03
Waitress supervisor - Dolce&Salato
2022.04 - 2022.08
Casino Attendant - Be Lucky
2021.03 - 2022.03
Barista/Assistant Manager - Bills Restaurant
2019.10 - 2020.03
Cashier supervisor - William Hill
2018.09 - 2019.02
Gloucestershire College - GCSEs,
2017.01 - 02/2018
Spiru Haret - Certificate of Education, Hair stailyst
2014.09 - 09/2016