Tinashe Maunganidze
Senior Support Worker
Stevenage,Hertfordshire
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with the service users at heart.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Senior Support Worker
Knightingles Healthcare
Stevenage, Hertfordshire
06.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Provided family members with general health education and tips for patient care.
- Completed necessary reports and documentation on time and to specifications.
- Administered medications and injections as directed by healthcare professionals.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Took and recorded patients' vital signs, documenting in medical charts.
Call Center Representative
Sigma Analytics
Harare, Mashonaland East
03.2021 - 06.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Special Needs Teacher
Emerald Hill School Of The Deaf
Harare, Mashonaland East
03.2021 - 04.2022
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Call Center Representative
Orel Media
Harare, Mashonaland East
02.2019 - 09.2021
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Approved and terminated customer contracts upon request.
- Attended telephone skills and program information training sessions to boost aptitude.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales and Marketing Consultant
Huawei Technologies
Harare, Mashonaland East
01.2015 - 06.2018
- Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
- Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
- Achieved sales goals using persuasive selling methods.
- Designed and carried out market research to detect and attract new customers.
Education
Ordinary -Advanced Level -
Serima High School
Masvingo, Zimbabwe 01.2004 - 11.2009
English And Communication Honours - English Language And Literature
Midlands State University
Gweru Zimbabwe 03.2010 - 11.2014
Skills
Community integration
Progress documentation
Meal planning and preparation
Medical Records Management
Direct Patient Care
Patient care
Medication Administration
Verbal and written communication skills
Documentation and reporting
Telemarketing expertise
Gathering information
Customer support
Complaint resolution
Inbound phone calls
Calm disposition
Verbal and written communication
Logging call information
Client communication
Brand representation
Timeline
Senior Support Worker
Knightingles Healthcare
06.2022 - Current
Call Center Representative
Sigma Analytics
03.2021 - 06.2022
Special Needs Teacher
Emerald Hill School Of The Deaf
03.2021 - 04.2022
Call Center Representative
Orel Media
02.2019 - 09.2021
Sales and Marketing Consultant
Huawei Technologies
01.2015 - 06.2018
English And Communication Honours - English Language And Literature
Midlands State University
03.2010 - 11.2014
Ordinary -Advanced Level -
Serima High School
01.2004 - 11.2009