Tina Whincup
Glan Conwy,Conwy
Summary
Knowledgeable, positive and upbeat Customer service bringing in over 35 years of customer facing experience in fast paced workplace environments. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long time loyalty.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Chef
The Olive Tree @ Snowdonia Nurseries
Glan Conwy, Conwy
2024.09 - Current
- Adhered to strict hygiene standards during food preparation and serving procedures.
- Coordinated prep work, streamlined the cooking process.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Set kitchen standards governing cooking procedures, garnishes and food presentation.
Chef
The Olive Grove
Deganwy, Conwy
2024.03 - 2024.09
- Adhered to strict hygiene standards, ensured a clean working environment.
- Led successful catering events provided excellent dining experiences for guests.
- Coordinated prep work, streamlined the cooking process.
- Orchestrated seamless kitchen service during peak hours.
- Maintained high safety standards during food preparation and serving procedures.
Team Leader
Gastronomy Foods Ltd (KFC)
Colwyn bay, Conwy
2022.09 - 2023.03
- Monitored daily operations whilst reducing operational cost significantly.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
Business Owner
Galleon Fish & Chip shop
Rhos -on -Sea, Conwy
1999.01 - 2022.05
- Fostered a positive work environment, increased employee morale and job satisfaction.
- Built strong client relationships, led to repeat business and referrals.
- Developed strategic business plans for long-term growth.
- Implemented efficient inventory control systems for streamlined stock management.
- Adapted swiftly to changing market conditions, maintained competitiveness in challenging situations.
- Managed daily operations to ensure smooth running of the business.
- Maintained organisational compliance with applicable legislation and regulations.
Education
NVQ Level 2 - Hairdressing
Llandrillo College
Rhos-on-sea 2020.09 - 2022.07
Skills
- Time efficiency
- Leadership skills
- Product knowledge
- Customer relationship building
- Outstanding customer service
- Budget management
- Self-motivation
- Organisational development
- Customer relationship management systems
Affiliations
- Baking and Cooking
- Walking
- Photography
Certification
Emergency First Aid
Level 2 Food hygiene
References
References available upon request.
Timeline
Chef
The Olive Tree @ Snowdonia Nurseries
2024.09 - Current
Chef
The Olive Grove
2024.03 - 2024.09
Team Leader
Gastronomy Foods Ltd (KFC)
2022.09 - 2023.03
NVQ Level 2 - Hairdressing
Llandrillo College
2020.09 - 2022.07
Business Owner
Galleon Fish & Chip shop
1999.01 - 2022.05