Benjamin Bentley
Brixham,Devon
Summary
I'm a driven professional with strong leadership experience and a passion for helping teams succeed. I excel at building relationships, handling crises, and providing quality customer service. I’m skilled at improving efficiency, streamlining workflows, and keeping customers engaged. Whether it's making quick decisions, training employees, or managing multiple tasks at once, I stay focused on delivering results. Creative, detail-oriented, and able to stay calm under pressure, I’m committed to maintaining high standards and continuously growing in my career.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Chef
Toby Carvery
Lincoln, Lincolnshire
03.2023 - Current
- Led successful catering events provided excellent dining experiences for guests.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
- Monitored kitchen operations to spot and correct issues impacting team performance or quality.
- Set kitchen standards governing cooking procedures, garnishes and food presentation.
- Oversaw chefs, cooks and kitchen support staff to run smooth operation.
- Inspected completed work and stations to verify conformance with standards.
- Reduced customer complaints by enforcing strict quality control procedures.
- Supervised all kitchen staff to maintain high quality standards.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
- Forecasted demand and orders optimum level of supplies to prevent spoilage.
- Reduced food waste to improve profitability.
- Orchestrated seamless kitchen service during peak hours.
- Trained junior chefs to enhance their professional skills.
Customer assistant
The Range
Paignton, Torbay
06.2022 - 01.2023
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Increased sales through suggestive selling techniques.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
Customer service cashier
Lucky Boat
Brixham, Torbay
08.2020 - 09.2022
- Completed opening and closing procedures, ensuring store readiness.
- Increased customer retention by offering loyalty schemes at checkout.
- Collaborated with team members to achieve daily sales targets without compromising on service quality.
- Handled cash transactions for both purchases and returns.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
- Managed queues effectively during busy periods, reducing wait times.
- Trained and mentored new cashiers and clerks in correct processes.
Education
Bachelor of Science - Biomedical science
University of Lincoln
Lincoln, EnglandA-Levels - Biology, Chemistry, Psychology
Churston Ferrers Grammar School
Brixham, Torbay 09.2020 - 05.2022
Skills
- Food Hygiene
- Interpersonal communication
- Crisis management
- Food preparation techniques
- Self-motivation
- Multitasking efficiency
- Time efficiency
- Team leadership in kitchen
- Customer service excellence
- Workflow optimization
- Decision making
- Customer engagement
- Employee training
Timeline
Chef
Toby Carvery
03.2023 - Current
Customer assistant
The Range
06.2022 - 01.2023
A-Levels - Biology, Chemistry, Psychology
Churston Ferrers Grammar School
09.2020 - 05.2022
Customer service cashier
Lucky Boat
08.2020 - 09.2022
Bachelor of Science - Biomedical science
University of Lincoln
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