Tina Atkins
Cambridge
Summary
Experienced insurance professional seeking new role as commercial underwriter. Offering more than 40 years of expertise in commercial insurance, with success in mitigating risk and controlling loss through prudent underwriting , comprehensive analysis, policy negotiation and service delivery.
Overview
41
41
years of professional experience
2
2
years of post-secondary education
Work history
Commercial Trading Underwriter
Aviva Insurance
10.2012 - 09.2023
- Dealt with new business, renewals and mid-term alterations for Commercial Combined, Property Owner's and Motor Trade business
- Mainly responsible for servicing a specified local broking group, but also assisting the wider team as required
- Training, coaching and mentoring provided to less experienced team members
Customer Services Manager
Ecclesiastical Insurance
01.2011 - 09.2023
- Managed a team of 5 Underwriters including learning and development, mid and year end reviews, work allocation, compliance and regulatory issues etc.
- Underwriting new and existing business within Ecclesiastical specialist areas.
- Responsible for ensuring self and team achieve GWP, New Business, retention and loss ratio targets, working within agreed SLAs to achieve excellent service to customers.
Underwriting Manager – South
Primary General Insurance
01.2008 - 07.2010
- Mainly as previous role but in addition:
- Managed the underwriting and technical standards of the London and Birmingham Offices, managed the QA process and the technical development of Underwriters.
- Ensured adherence to Binder Limits and negotiated with Capacity Holders in respect of Binder queries and breaches, managed the Insurer relationship.
Regional Underwriter
Ecclesiastical Insurance
09.2002 - 12.2007
- Managed the motivation, development and performance of up to 12 direct reports by setting, reviewing and monitoring individual objectives, technical training plans and personal development plans and holding regular performance reviews.
- Acted as technical and procedural referral point by providing information and training where necessary.
- Actively built strong working relationships with brokers.
- Handled a variety of the technical work of the team, particularly more complex cases and including complaint handling.
Commercial Underwriter/Team Leader
Axa Insurance
04.2001 - 09.2002
- Supervising a team of up to 10 commercial underwriters.
- Involved in Underwriting and trouble shooting on more technical cases, acting as referral point for the team.
- Working in a busy, pressurised environment with a high volume of work combined with complex cases.
- Dealing with commercial combined and package cases ranging in premium from £100 - £300,000.
Team Underwriting Manager
Norwich Union
10.1999 - 04.2001
- Managed a dedicated Willis Commercial Network Team.
- Responsible for underwriting, negotiating and decision making in respect of new and existing complex commercial business for a rapidly expanding, high profile and demanding broker base.
Various underwriting roles
Norwich Union
11.1987 - 10.1999
- Underwriting of new and existing commercial combined business for a variety of brokers and schemes/facilities.
- Seconded to Willis Maidstone branch as underwriter of mainly new but some existing commercial combined and fleet business.
- Returned to London in July 1999 to set up an online Commercial Wordings Library and organise implementation of skeleton records for issue for speed and accuracy of documentation in addition to underwriting duties.
- Involved regular visits to broker's Norwich Office to underwrite and negotiate their new and existing book of business.
Commercial Package Underwriter
General Accident plc.
01.1985 - 01.1987
- Dealt with all aspects of medium to large package business including responsibility for conversion of offline records onto the new online system.
Commercial Package Underwriter
Sun Alliance Group
01.1983 - 01.1985
- Dealt with all aspects of small package business, including new business underwriting and processing.
Education
Cert CII - General Insurance
Chartered Insurance Institute
2 ‘A’ Levels - English, French
Northgate High School
Ipswich, Suffolk 01.1981 - 01.1983
Skills
- Communication skills
- Time management
- Customer service
- Teamwork
- Attention to detail
- Organisational skills
- Ethical judgement
- Analytical abilities
Hobbies and Interests
- Reading
- Walking
- Cooking
- Attending concerts and listening to music
- Cross Stitch
- Socialising with friends
- Watching cricket
Timeline
Commercial Trading Underwriter
Aviva Insurance
10.2012 - 09.2023
Customer Services Manager
Ecclesiastical Insurance
01.2011 - 09.2023
Underwriting Manager – South
Primary General Insurance
01.2008 - 07.2010
Regional Underwriter
Ecclesiastical Insurance
09.2002 - 12.2007
Commercial Underwriter/Team Leader
Axa Insurance
04.2001 - 09.2002
Team Underwriting Manager
Norwich Union
10.1999 - 04.2001
Various underwriting roles
Norwich Union
11.1987 - 10.1999
Commercial Package Underwriter
General Accident plc.
01.1985 - 01.1987
Commercial Package Underwriter
Sun Alliance Group
01.1983 - 01.1985
2 ‘A’ Levels - English, French
Northgate High School
01.1981 - 01.1983
Cert CII - General Insurance
Chartered Insurance Institute
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