Overview
Work history
Education
Skills
Timeline
Generic

Heidi Thomas

Cardiff,County

Overview

23
23
years of professional experience
5
5
years of post-secondary education

Work history

Commercial Trading Underwriter

Zurich Insurance
Cardiff
06.2015 - Current
  • Underwriting: Assessing and pricing commercial risks, such as property damage, business interruption, liabilities and goods in transit etc
  • Writing Policies: Writing new business, processing renewals, and mid-term adjustments.
  • Negotiating Terms: Negotiating terms with Brokers and making sure the information given is giving the best cover for the Policyholder.
  • Building Relationships: Developing and maintaining strong relationships with Brokers.
  • Adhering to Regulations: Ensuring compliance with regulatory procedures and underwriting authorities.
  • Maintaining Records: Keeping detailed notes of underwriting policy decisions made.
  • Coaching Brokers: Helping Brokers on covers and how to process covers that fit the Customers needs.

Personal Lines Underwriter

Zurich Insurance
Cardiff
03.2007 - Current
  • Policy Approval: Speaking to the Policyholder/Broker and making the decision whether to accept the application for Motor or Home insurance coverage.
  • Deciding on Coverage: Determining if we should provide coverage and what terms and conditions to offer.
  • Negotiating Terms: Negotiating specific policy terms with the Policyholder and making sure they have the correct cover to fit their needs.
  • Policy Approval: Reviewing all the information and making the decision whether to accept the insurance.
  • MTAs: Taking details of any changes to the current policy mid term.
  • Documentation: Sending the correct documentation out to the Policyholder or Broker.
  • Pricing: Reviewing the pricing be it

Motor and Household Claims Handler

Zurich Insurance
Cardiff
06.2001 - Current
  • Gathering Information: Speaking to the Policyholder when they notify us of the claim.
  • Analyzing Claims: Establishing whether the claim meets our policy conditions.
  • Advising Policyholders: Guiding our Policyholders on how to proceed with their claim and what will happen going forward.
  • Identifying Fraud: Identifying and managing concerns about fraud.
  • Negotiating Terms: Liaising with the Policyholder, Suppliers, Loss Adjusters to negotiate how the claim will proceed.
  • Ensuring Fair Settlement: Ensuring that valid claims are settled fairly.
  • Handling complaints: Addressing any complaints associated with a claim.

Education

GCSEs -

Radyr Comprehensive School
Cardiff
09.1980 - 06.1985

Certificate of Higher Education - Business Studies

Barry College of Further Education
Barry, Vale of Glamorgan
09.1985 - 06.1986

Skills

    Experienced insurance handler working in the industry for over 30 years, 23 years within Zurich, in Claims and Underwriter

    I am enthusiastic, motivated, able to work well within a team and on my own initiative

    Excellent communication skills, adaptability to change and a positive working attitude

Timeline

Commercial Trading Underwriter

Zurich Insurance
06.2015 - Current

Personal Lines Underwriter

Zurich Insurance
03.2007 - Current

Motor and Household Claims Handler

Zurich Insurance
06.2001 - Current

Certificate of Higher Education - Business Studies

Barry College of Further Education
09.1985 - 06.1986

GCSEs -

Radyr Comprehensive School
09.1980 - 06.1985

Similar Profiles

Create profile
Heidi Thomas