Timothy Mason
Chichester,UK
Summary
Dynamic Senior Resource and Capacity Planning Manager with 10 years of management experience in the healthcare industry, with a proven track record of successfully optimising multidisciplinary clinical resources across complex national networks. Championing stakeholder engagement and team development, with a focus on growth mindset. Organised, focused problem solver able to simultaneously implement future planning models and tackle unplanned challenges in a professional and engaging manner. Extensive experience building productive, sustainable relationships across large organisations.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Resource manager
HMRC
2026.02 - Current
- Managing workforce planning and strategy, optimising resource allocation and staff deployment to meet business needs.
- Supporting the workflows of IT Projects across the business.
- Updating and maintaning workflow management systems.
- Supporting the onboarding of new resource.
- Utilising Power Bi dashboards to track performance and prioritise workloads.
Senior Resource and Capacity Planning Manager
Nuffield Health
Epsom, United Kingdom
2022.04 - 2025.12
- Responsible for clinical services resource planning and capacity optimisation for one of the UK's largest private health providers.
- Managing multiple planning teams, covering over 100 locations.
- Driving excellence through detailed performance reviews, stakeholder engagement and exceptional communication.
- Generating high quality insights, utilising Power Bi to provide real time performance metrics for senior management.
National Resource and Capacity Lead
Nuffield Health
Epsom
2016.01 - 2022.04
- Enhanced performance through the refinement of planning processes within the health assessment capacity planning team at Nuffield Health.
- Coordinated resources for over 50 locations across the UK.
- Utilised multiple workforce management tools to drive efficiency and standardise working models.
- Revamped team workflows, emphasising efficiency and prioritisation.
Resource and Capacity Management Analyst
Nuffield Health
Epsom
2011.01 - 2015.12
- Built and maintained resource schedules for health assessment clinicians across the national network.
- Implemented a robust working schedule, designed to accommodate unplanned, high priority tasks without affecting BAU work streams.
- Collaborated with multiple stakeholders to promote efficiencies and assess utilisation performance.
Booking Co Ordinator
Nuffield Health
Epsom
2010.01 - 2011.12
- Executed outbound call lists to schedule corporate clients for health assessments.
- Excelled delivering exceptional customer service, demonstrating strong time management skills and meticulous attention to detail.
Online Sales Support
Swinton Insurance
Norwich
2007.01 - 2010.12
- Customer service role focused on assisting customers in purchasing car, home, and travel insurance via inbound calls.
- Emphasised up selling and strict adherence to compliance standards.
Education
BA - Film and Television Studies
University of East Anglia
Norwich 2004.09 - 2007.07
A Levels - Media, History and Politics
Chichester High Schools Joint Sixth Form
Chichester 2002.09 - 2004.07
GCSE - undefined
Chichester High School for Boys
Chichester 1997.09 - 2002.07
Skills
- Resource management
- Microsoft Excel
- Power Bi
- Stakeholder engagement
- Problem solving
- Data analysis
- Team leadership
- Forecasting
- Strategic thinking
- Operational efficiency
- Workforce Management
Certification
- Bronze Duke of Edinburgh award
- Silver Duke of Edinburgh award
- Gold Duke of Edinburgh award
Timeline
Resource manager
HMRC
2026.02 - Current
Senior Resource and Capacity Planning Manager
Nuffield Health
2022.04 - 2025.12
National Resource and Capacity Lead
Nuffield Health
2016.01 - 2022.04
Resource and Capacity Management Analyst
Nuffield Health
2011.01 - 2015.12
Booking Co Ordinator
Nuffield Health
2010.01 - 2011.12
Online Sales Support
Swinton Insurance
2007.01 - 2010.12
BA - Film and Television Studies
University of East Anglia
2004.09 - 2007.07
A Levels - Media, History and Politics
Chichester High Schools Joint Sixth Form
2002.09 - 2004.07
GCSE - undefined
Chichester High School for Boys
1997.09 - 2002.07