TIMOTHY LOTONGO
London
Summary
Business Management graduate, predicted 2:1, Nottingham Trent University, with over four years of continuous customer-facing work across retail and hospitality. Held sole responsibility for a student accommodation building on evening shifts, acting as first responder to incidents, following set procedures and producing accurate written reports for handover. Experienced at working to standards under time pressure, adapting to new systems and processes as they were introduced, and training colleagues through them. Looking to move into a Business Change environment as a Project Analyst, where structured problem solving, ownership and clear communication carry the work.
Overview
5
5
years of professional experience
Work history
Staff member
Tesco
Enfield & Nottingam
12.2023 - 07.2026
- High-volume customer service on checkouts, handling queries and complaints directly while representing the store professionally
- Replenishment and standards across Fresh and Grocery, including stock rotation, date checks and hygiene compliance
- Trained new colleagues on procedure and standards
- Flexible across departments and shifts to meet business demand
- 2 years and 8 months
Resident coordinator
Mezzino
Nottingham
09.2024 - 05.2025
- Held sole responsibility for a student accommodation building during evening shifts, working independently without on-site supervision
- Acted as first responder for fire alarm activations and building incidents, following set procedures and escalating appropriately
- Carried out building checks and walkarounds, identifying and reporting issues affecting safety and standards
- Resolved resident issues including lockouts and access problems, dealing with people directly and professionally at all hours
- Logged incidents and completed accurate written reports for handover to the wider team
- 9 months
Christmas temp staff member
Sainsburys
Nottingham, Nottinghamshire
11.2023 - 12.2023
- Recruited for the peak Christmas trading period, reaching full productivity quickly with minimal supervision
- Replenished stock and maintained shop floor standards during the store's busiest weeks of the year
- Served customers on checkouts and on the shop floor, handling queries in a high-pressure environment
- Worked flexible shifts across the peak period to meet business demand
- 2 months
Staff member
Mcdonalds
Enfield, Greater London
10.2021 - 09.2023
- Worked across every station, front counter, drive-thru and kitchen, serving customers accurately and at speed during peak trading
- Stripped down, cleaned and reassembled kitchen equipment including grills and fryers as part of daily and deep-clean routines
- Followed strict food safety and hygiene procedures at every stage, maintaining standards under time pressure
- Handled customer queries and complaints directly, keeping a professional manner in a demanding environment
- Trained and supported new crew members across stations
- Worked flexible shifts including early mornings, evenings and weekends
- 2 years
Education
GCSEs - Secondary school
Lea Valley Academy
Enfield 9 2016 - 7 2021
Btec extended diploma - Sixth form
Lea Valley Academy
Enfield 9 2021/2021 - 7 2023
Bachelor of Arts - Business
Nottingham Trent University
Nottingham 9 2023 - 12 2026
Skills
Microsoft Excel
Microsoft Word, PowerPoint and Outlook
Written reporting and incident logging, producing accurate handover records for wider teams
Training and onboarding new colleagues on procedures and standards
Communication and stakeholder handling under pressure, in person and by phone
Adapting quickly to new systems and processes as they are introduced
Working independently without on-site supervision
Full UK Driving Licence
References
References available upon request.
Hobbies and Interests
Long-standing Arsenal supporter and close follower of the game.
Follow financial markets closely, with a particular interest in US equities, and manage a personal investment portfolio.
Regular reader of the Financial Times.
Train in the gym five days a week and walk regularly.
References
References available upon request.
Timeline
Resident coordinator
Mezzino
09.2024 - 05.2025
Staff member
Tesco
12.2023 - 07.2026
Christmas temp staff member
Sainsburys
11.2023 - 12.2023
Staff member
Mcdonalds
10.2021 - 09.2023
Bachelor of Arts - Business
Nottingham Trent University
9 2023 - 12 2026
Btec extended diploma - Sixth form
Lea Valley Academy
9 2021/2021 - 7 2023
GCSEs - Secondary school
Lea Valley Academy
9 2016 - 7 2021