Timothy Chignell
Plympton,Devon
Summary
Results-driven management professional - with a 'can do' attitude, 30+ years of experience in outstanding hotel / estate operations, organisational development and team building within diverse markets.
Highly adept in planning, coordinating and executing successful guest experience strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritising activities, translating business requirements into solutions and achieving defined objectives. Specialist in corporate turnaround success.
Overview
35
35
years of professional experience
3
3
years of post-secondary education
Work History
Operations manager
Futures Media Group
Plymouth, Devon
07.2020 - Current
- Led high performing hospitality teams across multi-sites increasing all year occupancy.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise profits..
- Strategically scheduled and managed hospitality teams maintaining high-performing business operations.
- Worked constructively with sales teams, generating new business opportunities and supporting company growth.
- Drove performance while managing and maintaining customer expectations, quality standards and guest retention..
Hotel general manager
Two Bridges Hotel
Yelverton, Devon
10.2008 - 06.2010
- Delivered exceptional guest experience, ensuring front and back of house standards exceeded expectations through effective training and person centred development.
- Produced and implemented improved quality standards, increasing overall guest satisfaction ratings by 130%.
- Led a team of 28 to ensure smooth management of day-to-day operations and uphold 4* brand service standards.
- Ensured financial success and progression of hotel through event marketing and wedding promotions
Duty manager
Trust House Forte Hotel Group
Heathrow, Middlesex
04.1989 - 08.2008
- Led team of 12+ to deliver top-quality service and achieve company targets.
- Wrote end of shift reports to facilitate service continuity.
- Improved team performance by conducting reviews and KPI data analysis.
- Oversaw emergency procedures and administered first aid.
- Trained in all aspects of hospitality, from kitchen porter, chef house-keeping, reception, night audit, to duty management.
Education
International Hospitality and Events Management - Hospitality Business Management / THF Internship
Middlesex Catering College
Hayes, Hillingdon 09.1984 - 07.1987
Skills
- Multi-site operations
- Productivity improvement specialist
- Relationship building
- Personable
- Communication improvements
- Change management
- High-pressure environments
- Profit and loss analysis
- Social media marketing
- Marketing
- Public relations
- Customer-focused
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations manager
Futures Media Group
07.2020 - Current
Hotel general manager
Two Bridges Hotel
10.2008 - 06.2010
Duty manager
Trust House Forte Hotel Group
04.1989 - 08.2008
International Hospitality and Events Management - Hospitality Business Management / THF Internship
Middlesex Catering College
09.1984 - 07.1987
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