Tilly Smillie
Leeds,West Yorkshire
Summary
Currently working at the Kitty Cafe and am looking to expand my experience in the hospitality sector and conquer new challenges in a full-time position. Love meeting all kinds of different people whilst serving to the best of my abilities and work well in fast pace environments. Dependable employee and adapt well to new roles and environments and will be committed to the role I am given.
Overview
2
2
years of professional experience
Work history
Animal care assistant/Floor staff
Kitty Cafe
Leeds, West Yorkshire
11.2023 - Current
- Maintained clean and organised dining area for customer comfort.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Utilized professional communication skills to resolve customer complaints.
- Met special dietary requests with careful preparation and presentation of dishes.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Enhanced guest satisfaction through attentive and prompt service.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Optimized workflow in busy periods through successful coordination with kitchen staff.
- Executed food and drink orders accurately to improve customer satisfaction rates.
Cashier/Shop assistant
Halton Emporium - St Gemma's Hospice
Leeds, West Yorkshire
10.2023 - 11.2023
- Greeted each customer warmly, creating a friendly shopping environment.
- Assisted customers with enquiries to enhance their shopping experience.
- Maintained clean and organised workspace to ensure efficient service.
- Balanced till at end of day, maintaining accurate records.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Managed queue effectively during peak hours for seamless checkout process.
- Packaged customer items carefully, ensuing merchandise safety.
- Helped meet business needs by working extra shifts.
Education
GCSEs - Mathematics
Leeds City College
LeedsGCSEs - English
Leeds City College
LeedsDiploma of Higher Education - Health & Social Care
Leeds City College
Skills
- Cleaning procedures competence
- Hospitality-Focused mindset
- Order taking proficiency
- Patience and composure
- Dietary requirements understanding
- Resilient under pressure
- Time management
- Excellent memory recall
- Cash handling
- Customer Service
- Payment Processing
- Opening and closing procedures
- Table clearing
- Communication
- Menu memorisation
- Employee training
- Order taking
Timeline
Animal care assistant/Floor staff
Kitty Cafe
11.2023 - Current
Cashier/Shop assistant
Halton Emporium - St Gemma's Hospice
10.2023 - 11.2023
GCSEs - Mathematics
Leeds City College
GCSEs - English
Leeds City College
Diploma of Higher Education - Health & Social Care
Leeds City College
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