Summary
Overview
Work history
Education
Skills
Further Training
Timeline
Generic
Vilson D. Duarte-Dong

Vilson D. Duarte-Dong

LEEDS,WEST YORKSHIRE

Summary

Hospitality expert with a robust background in front-of-house and kitchen operations. Demonstrated success in enhancing operational efficiency and customer satisfaction through strategic leadership. Proficient in financial oversight, regulatory compliance, and innovative business growth tactics. Adept at integrating technology to boost service quality and profitability.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work history

Bar Manager

Rhythm & Rye
Leeds, West Yorkshire
01.2025 - Current
  • Enhanced staff performance through regular feedback sessions and comprehensive training programmes.
  • Negotiated supplier contracts, securing better pricing and improved product quality.
  • Ensured compliance with local licensing laws to facilitate smooth bar operations.
  • Developed innovative cocktail menus, driving increased beverage sales.
  • Monitored stock levels to prevent shortages during peak hours.
  • Prepared rotas to maintain stable coverage while minimising payroll costs. Maintained labor rates at a record 23% without affecting service quality.
  • Coordinated optimal guest relations from initial contact to final check-out, fostering satisfaction and brand loyalty.

General Manager

Fuji Hiro
Leeds, West Yorkshire
12.2023 - 01.2025
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Directed day-to-day work of 18 employees and motivated teams to exceed objectives.
  • Recruited and managed senior staff with focus on delivering clear results.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Created and led successful business culture focused on performance.
  • Worked with board of directors to establish objectives and decisively lead operations.
  • Monitored health and safety measures for guaranteed compliance.
  • Prepared budgets, controlled expenditures and allocated funds for ongoing operations.
  • Oversaw entire product development lifecycle, ensuring seamless delivery and sustainability.
  • Collaborated with marketing team to strategise and implement marketing campaigns.
  • Drafted proposals to request for funding of new projects.
  • Implemented new software systems to enhance overall efficiency.
  • Designed and implemented training programmes for new starters.
  • Coordinated employee surveys and analysed feedback for HR strategy improvements.

Floor Manager

Tattu Restaurants
Leeds, West Yorkshire
12.2022 - 12.2023
  • Managed team of 26 employees, delivering ongoing training to maximise potential.
  • Recruited and trained staff members, setting a standard for excellence.
  • Maintained advanced product knowledge, sharing expertise to enhance customer service.
  • Oversaw store operations, including opening and closing procedures and budget control.
  • Conducted pre-shift briefings to align teams on priorities and challenges.
  • Forged strong networks to pursue new business opportunities and attract high-spending guests.
  • Enforced service standards to uphold establishment's reputation for excellence.
  • Optimised workforce through development of monthly rotas, ensuring compliance with labour budgets.
  • Devised incentivised programmes increasing staff motivation and productivity.

Assistant Manager

The Castle Inn
Harrogate, North Yorkshire
01.2022 - 12.2022
  • Evaluated staff performance, implementing training programmes to uphold exceptional service levels.
  • Addressed customer issues professionally, achieving quick and effective resolutions.
  • Oversaw daily store operations, including inventory management and cash handling.
  • Managed cash and credit transactions meticulously, reducing financial discrepancies.
  • Supported long-term strategies by generating customer feedback for process enhancements.
  • Delegated priorities based on staff strengths to ensure efficient operations.
  • Translated senior management directives into actionable policies and executed changes with staff.
  • Recruited and developed high-performing teams through rigorous interview processes.

Education

Bachelor of Business Administration - Hospitality Business Management

Leeds Beckett University
Leeds
09.2020 - 05.2023

GCSE -

Boston Spa Academy
Wetherby
06.2017

Skills

  • Employee management
  • Operations management
  • Business development strategies
  • Health and Safety Compliance
  • Financial reporting
  • Quality Control
  • Staff training and development
  • POS system operation

Further Training

  • Train The Trainer.
  • Specialist Wine Training by TATTU Suppliers.
  • EPOS System Management by Zonal and EPOSNow.
  • Central Reservation System Training by SEVENROOMS.
  • COSHH Training
  • Food Safety and Hygiene Level 2.
  • First Aid Training.
  • Fire Evacuation and Safety Training.
  • GDPR Training.
  • Louis XIII Training
  • Prince’s Trust Explore Enterprise Course.
  • Barista Training
  • Risk Assessment Training
  • Manual Handling.
  • Incident Report Training.
  • Allergen Procedure Training.
  • Leadership in Management Training.

Timeline

Bar Manager

Rhythm & Rye
01.2025 - Current

General Manager

Fuji Hiro
12.2023 - 01.2025

Floor Manager

Tattu Restaurants
12.2022 - 12.2023

Assistant Manager

The Castle Inn
01.2022 - 12.2022

Bachelor of Business Administration - Hospitality Business Management

Leeds Beckett University
09.2020 - 05.2023

GCSE -

Boston Spa Academy

Similar Profiles

Create profile
Vilson D. Duarte-Dong