Summary
Overview
Work history
Education
Timeline
Generic

Tilly Pack

Portsmouth

Summary

Professional summary

Customer service specialist with expertise in cash handling, sales techniques, and visual merchandising to enhance customer experience and drive revenue. Proven ability to implement sales strategies and merchandising solutions that increase engagement and sales performance. Focused on leveraging skills to contribute to business growth and operational

Overview

15
15
years of professional experience

Work history

Career break

Raising a family
Portsmouth
2024.07 - Current

.

Kitchen staff

Harriett’s
Portsmouth
2023.06 - 2024.07
  • Operated point-of-sale systems efficiently, ensuring transaction accuracy and enhancing customer satisfaction through prompt service delivery.
  • Monitored ingredient inventory levels to prevent shortages and ensured consistent meal preparation, supporting uninterrupted kitchen operations.

Production worker

Estee Lauder
Petersfield
2017.12 - 2019.01

Monitored assembly line equipment to identify and address malfunctions promptly. enhancing production reliability and minimizing workflow .

Key holder

Timberland
Gunwharf quays
2014.10 - 2017.11

2014 - Nov 2025

• Main duties involved fulfilling customer requirements such as providing alternative products if the required item was not available. Taking command of exchanges and refunds, this included customers as well as members of staff. Being polite, approachable and courteous on a day-to- day basis. Additional duties as part of the key holder role, included opening and closing the store, handling money/ cashing up and controlling key areas of the store.

Sales assistant

Dorothy Perkins
Portsmouth
2013.10 - 2014.10

Primary role of dealing with customers on a day-to-day basis advising on a wide range or clothing and accessories within a highly successful and excelling store.

Duties involve providing visual merchandising within the store and delivering high levels of customer service catering for customer specific demands and Needs.

Shop assistant

Levi’s
Gunwharf quays
2011.04 - 2013.06

• Selling to customers in store many different products and services. Providing high levels of communication with customers to determine there needs with our tailoring service. Duties and responsibilities would include taking measurements and finalizing the customers needs before completion.

Education

Btec national diploma - Dance

Southdowns college
Portsmouth
01.2011

Timeline

Career break

Raising a family
2024.07 - Current

Kitchen staff

Harriett’s
2023.06 - 2024.07

Production worker

Estee Lauder
2017.12 - 2019.01

Key holder

Timberland
2014.10 - 2017.11

Sales assistant

Dorothy Perkins
2013.10 - 2014.10

Shop assistant

Levi’s
2011.04 - 2013.06

Btec national diploma - Dance

Southdowns college
Tilly Pack